What service provider do you use for fibre broadband

[beansprout]

Hi there,

Having a truely frustrating time with EE as service keeps on dropping out and frequent buffering. Have now had compensation of one month refunded to me with a cost of ?29 for fiber if I start a new contract with them for 18 months which frankly is a No.

Since it is my understanding that all suppliers use BT line and I am in contract until June guess I will just stay where I am and work in other ED or other areas.

EE seem to think that they are doing me a huge favour - having been a customer for almost 5 years, can't be bothered to stay.

I gather that fiber with Virgin is not great either.

Someone has suggested that I don't need broadband with anyone and can just go into Personal Hotspot which is like double dutch to me.

Rant over, assistance appreciated and thanks in advance.

[Sue]

I've got fibre with Plusnet, and my contract ends soon.

It's sort of alright, but it does drop out sometimes, which may be the WiFi.

It's been better since I moved the router a bit.

Their customer service is very good in my experience, but I will be looking around to see if I can get something better.

ETA: When I got a Roku stick I had problems with buffering at first, but moving my router a fairly short distance across the room upstairs that it's in seemed to sort it. It hardly ever happens now.

[Dom Johnston]

I have a contract with Sky. It can sometimes be a little bit slower than I'd like, but that could be because we have several devices connected and using it at the same time.

I had a problem about 12 months ago when it went down for a day, other than that, in 2 years, it's been great. Customer service has been very good too.

[beansprout]

Thank you.. I gather that Sky is the one to go for or Talk Talk who have a fixed price. Plus net is another - based on research and good customer feed back.

[Sue]

beansprout Wrote:

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> Thank you.. I gather that Sky is the one to go for

> or Talk Talk who have a fixed price. Plus net is

> another - based on research and good customer feed

> back.

https://www.moneysavingexpert.com/news/broadband/2017/01/talktalk-cuts-the-price-of-broadband-and-fibre-packages--but-there-are-cheaper-deals-elsewhere

[kristymac1]

we use Zen and have done for years after awful service from BT, Virgin et al.

https://www.cable.co.uk/guides/is-zen-broadband-any-good/

They have been consistently good for 10 years or so, certainly not the cheapest option but as we both work from home a lot reliability is really important - and they are VERY reliable. Excellent customer support on the two occasions (in 10 years that I can think of) needed, UK based support.

My husband often muses about getting a cheaper contract but we're really only talking about saving a tenner a month to go with one of the providers that just don't offer any reliability.