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This sounds like what goes on at Tessa Jowell GP surgery as well as others. If you can flag yourself up as a ‘vulnerable’ patient or one that can’t use Apps for whatever reason etc then you can usually make appts by phone. They would have to make allowances. Quote the Equality Act 2010, reasonable adjustments section. -
Its part of a change all Doctor surgery's are undergoing. The goverment want to stop the 8am scramble for an appointment, and its not just restricted to the Gardens. Sadly, it does impact some who are not digitally savy. -
By David Peckham · Posted
There was quite an old clip on BBC4 recently where they were introducing yoghurt to the British public. They called it a 'Balkan Dairy Preparation', which sounded to me more like something you'd ask to speak to the male member of staff about in the chemist in those days. -
I haven't had any problems, except when the online appointment system is full, but I have found if something is urgent they can fit you in if you phone. I think they probably keep a few spaces free for urgent last minute appointments, but I'm just guessing I've found it quite convenient being able to email questions which previously I would have had to ask at an actual appointment, and I've always had a speedy reply. You can send photos as well. I don't know about forms and letters. That sounds bad. Have the admin staff changed recently?
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