Phone line dead in SE22

[transalp]

Does anyone else have landline/broadband problems in SE22? We?re in The Gardens and ours went down yesterday evening. I?m trying to figure out where the fault is.

[singalto]

Have you contacted your provider?

[Penguin68]

Have you lost voice and data services together? If just voice then it is unlikely to be a general outtage (most normally caused by cut cables) - but more likely a problem with your own equipment, or with the external wiring between yourself and the exchange. At one time 20% of faults in the local network were caused by work being undertaken in roadside cabinets etc. inadvertently causing another fault (disconnecting an adjacent wire). If you have just lost data that may be a system fault and it is worthwhile checking with your supplier if there are known faults in the area. If you have lost both voice and data then again it may be a problem in your local network which is specific to you.

If you have lost voice then I assume you have no dial tone. Have you another phone you could plug in to check that it is not a fault in your equipment? What happens when you call your number (dead, or 'this number isn't recognised', engaged; ring tone no reply?) RTNR might suggest a problem within your equipment/ house. Engaged may be a handset problem.

But contact your supplier. Unless it is Virgin your network is most likely provided by BT Openreach (whom you will not be able to contact directly) who have a multiple of diagnostics then can use to check for problems.