Southwark's Planning site

[intexasatthe moment]

Is there a reason why this site so often doesn't work properly - why these

Error

Unable to perform this task. A remote exception occurred.

messages are so common ?

Why things take so long to load and then time out ?

Could it be a problem at my end or do others experience the same ?

I find it so frustrating ,half the time it's pointless wasting time trying to look something up .

[ianr]

The whole public website system (at least) seems broken at the moment. Very long latencies, sometimes timeouts, in trying to access even the public root https://www.southwark.gov.uk or, if managing to get that far, any of the branches. Do Southwark maintain statistics of the system performance? Is it their own system, or outsourced?

ETA: Now running, even unto the Planning Register Search. Which then returns the "Unable to perform this task. A remote exception occurred." you mention, after submitting the search at https://planning.southwark.gov.uk/online-applications/

[intexasatthe moment]

I wonder who would be the appropriate person to ask about this ?

I find it so annoying ,it sort of teases you ,you think it's going to work ( and sometimes it does ! ) and then it doesn't .

Sorry ,not v good description .Don't know any technical terms ! Broken seems a good one though .

[intexasatthe moment]

One of the things that drives me mad is that if you figure a way to sneak up on the site ( like entering the application number as opposed to clicking on a link ) you can sometimes squeeze some information out .

But only sometimes ,and I think a lot of stuff is archived .