My lovely rental agents

[citylover]

I'm going to review my agents, LSS (Lawson S Stone) again. I reviewed them when I first started renting through them in 2015 but I think they deserve an update. I moved to them from one of the big high street agents because Daniel had looked after my property when I had some very difficult tenants (upset the neighbours greatly with noise issues etc). He went above and beyond then, it made such a difference and whatever he said he'd do was done so I was happy to move my rentals to him when he set up his own agency. What makes them stand apart is they're just really nice as well as being very good at all the typical stuff you need agents to do. My tenants always love them so if a tricky issue comes up (were they responsible for xyz or I pay for whatever it is etc etc), both sides, me and the tenants, generally agree to let LSS make the decision. If it doesn't go my way I accept it and ditto the tenants because we all respect their fairness and professionalism. All the staff are great in their own way, one in particular has a knack of making you feel everything is fine when you're determined to be as stressed out as you could possibly be that day.

Him: Hello, how are you, you sound a bit stressed?

Me: Yes, I've got this, this, this and this to do and on top of it all I've got to find time to show this group round to look at the flat.

Him: Don't worry, I can do that for you.

Me: You can't! Remember I said I was going to find the tenants for this year!

Him: Yes, that's right but I've got some time so I can do it anyway. Just give me their number and I'll meet them there.

See what I mean, grrr, completely takes the wind out of your sails!

If there's an issue that can't wait I've had them call me on their mobiles to update on their days off and meet me for keys at 9.00pm because I couldn't get there any earlier. They really are brilliant and it wasn't till I moved to them that I could go on holiday and just not worry about anything, I got my life back basically and they're worth every penny.