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[Administrator]

Yes, the guys at Silvester Road are great, really cheerful and polite.

Now I don't work for the Royal Mail, nor have any connection with them, and believe me I am just as peeved as the rest of you regarding post arriving weeks after it was posted and 'ghost' parcel delveries, but quite what they are supposed to do to clear the backlog with the resources available to them, I'm not quite sure. Lets face it, if they employed armies of casuals we'd be no better off.

Maybe if they had sent a letter instead of a card advising that they were having trouble managing all the deliveries due to the strike backlog and explaining that it would be really helpful if you could collect your parcel from the sorting office in this instance as a temporary measure? Of course they would have to accept that some people are unable to collect from Silvester Road for a number of reasons, including the fact that as the sender paid the postage due in order to have the Royal Mail deliver the item, it would be reasonable to presume that they would do so.

Can you imagine what Christmas is going to be like if they don't sort this out now!