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You can still request a phone appointment with a doctor, I think, if it's an issue you need to ask questions about? Or, I have had questions quickly answered by a GP via their online system. Hopefully all this is teething problems, and the staff as well as patients are having to get to grips with a relatively new system. I can fully understand that it is much better all round if GP face to face appointments are saved for things that need a physical examination, and it must mean that patients who do need one are seen more quickly than under the old system? -
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I was also told I could only do a same-day appointment online but the form wouldn't accept my details so had to call and they did the online form! Then instead of getting a call back from the doctor as I used to, I got a text which wasn't much help and didn't allow me to ask any questions. When you do get to see the doctors they're generally great but the process is very difficult. -
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