Printer woes - status stuck at 15 %

[intexasatthe moment]

and won't progress .

It's a Lexmark printer and Dell laptop and ,supposedly ,is connecting wirelessly through a hub .

I really don't know much about this stuff ,just wondered if anyone had any tips ?

I've updated the software ,if that makes any difference .

[KalamityKel]

What "status" is stuck?

[intexasatthe moment]

The box that appears when printing starts has a heading " Printing status " and it shows 15% .

[KalamityKel]

Have you turned it off, cancelled the job, turned it back on again and tried again?

[intexasatthe moment]

Oh yes ,all that .

And when I click "troubleshoot " it says it can't find the problem .

[Alan Medic]

Is this the first time you've used it? Did you connect it wirelessly yourself?

[intexasatthe moment]

No not the first time ,it has worked before ,but has been tempremental for some time ,not communicating .

Seems to be communicating now ,but presumably is afflicted by shyness and will only flirt ( as good a reason as any for only allowing itself to go 15% of the way ....? )

[Salsaboy]

Try using a direct cable connection, turn both on & off etc before connecting cable. Turn wireless off and the laptop should see the printer as soon as you connect the cable and power up the printer.

[Alan Medic]

Oh, playing hard to get. That's a big problem. Sorry, I'm out of my league here.

[intexasatthe moment]

aah I was hopeful there ,and followed Salsaboy's instructions ,but it just goes straight to 15% and sticks there .

Why do printers/their software seem so unstable ?

[Salsaboy]

Have you updated the printers firmware by going to the Lexmark site and checking for downloads?

Does the printer print a test page ok?

Does the printer print a different document from the one you are printing ok ie a web page rather than a Word document?

[intexasatthe moment]

Salsaboy - I've been to Lexamark site and checked model and downloaded what they've offered.

Test pages ,web pages and Word docs all present same result - cheerily starts off with "printing started " but will not progress beyond 15% ,sometimes 10% .

Once when I turned lap top on in the morning ( can't remember if just "resuming " or if rebooting ) the printing staus box reappeared and it went to 99% .

But the printer didn't do anything .

Very unhappy ...

[Salsaboy]

Sounds like the printers shagged then. How old is it?