intexasatthe moment Posted October 16, 2011 Share Posted October 16, 2011 and won't progress .It's a Lexmark printer and Dell laptop and ,supposedly ,is connecting wirelessly through a hub .I really don't know much about this stuff ,just wondered if anyone had any tips ?I've updated the software ,if that makes any difference . Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/ Share on other sites More sharing options...
KalamityKel Posted October 16, 2011 Share Posted October 16, 2011 What "status" is stuck? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491577 Share on other sites More sharing options...
intexasatthe moment Posted October 16, 2011 Author Share Posted October 16, 2011 The box that appears when printing starts has a heading " Printing status " and it shows 15% . Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491587 Share on other sites More sharing options...
KalamityKel Posted October 16, 2011 Share Posted October 16, 2011 Have you turned it off, cancelled the job, turned it back on again and tried again? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491588 Share on other sites More sharing options...
intexasatthe moment Posted October 16, 2011 Author Share Posted October 16, 2011 Oh yes ,all that .And when I click "troubleshoot " it says it can't find the problem . Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491607 Share on other sites More sharing options...
Alan Medic Posted October 16, 2011 Share Posted October 16, 2011 Is this the first time you've used it? Did you connect it wirelessly yourself? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491622 Share on other sites More sharing options...
intexasatthe moment Posted October 16, 2011 Author Share Posted October 16, 2011 No not the first time ,it has worked before ,but has been tempremental for some time ,not communicating .Seems to be communicating now ,but presumably is afflicted by shyness and will only flirt ( as good a reason as any for only allowing itself to go 15% of the way ....? ) Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491627 Share on other sites More sharing options...
Salsaboy Posted October 16, 2011 Share Posted October 16, 2011 Try using a direct cable connection, turn both on & off etc before connecting cable. Turn wireless off and the laptop should see the printer as soon as you connect the cable and power up the printer. Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491629 Share on other sites More sharing options...
Alan Medic Posted October 16, 2011 Share Posted October 16, 2011 Oh, playing hard to get. That's a big problem. Sorry, I'm out of my league here. Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491634 Share on other sites More sharing options...
intexasatthe moment Posted October 16, 2011 Author Share Posted October 16, 2011 aah I was hopeful there ,and followed Salsaboy's instructions ,but it just goes straight to 15% and sticks there .Why do printers/their software seem so unstable ? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491656 Share on other sites More sharing options...
Salsaboy Posted October 17, 2011 Share Posted October 17, 2011 Have you updated the printers firmware by going to the Lexmark site and checking for downloads?Does the printer print a test page ok?Does the printer print a different document from the one you are printing ok ie a web page rather than a Word document? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-491729 Share on other sites More sharing options...
intexasatthe moment Posted October 21, 2011 Author Share Posted October 21, 2011 Salsaboy - I've been to Lexamark site and checked model and downloaded what they've offered.Test pages ,web pages and Word docs all present same result - cheerily starts off with "printing started " but will not progress beyond 15% ,sometimes 10% .Once when I turned lap top on in the morning ( can't remember if just "resuming " or if rebooting ) the printing staus box reappeared and it went to 99% .But the printer didn't do anything .Very unhappy ... Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-493181 Share on other sites More sharing options...
Salsaboy Posted October 21, 2011 Share Posted October 21, 2011 Sounds like the printers shagged then. How old is it? Link to comment https://www.eastdulwichforum.co.uk/topic/20067-printer-woes-status-stuck-at-15/#findComment-493209 Share on other sites More sharing options...
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