UPS - Do not use them!

[Helen Holden]

Small business sabotage post - UPS - NEVER AGAIN! Five bespoke wooden boxes sent to a client via UPS. Part of an event launch. Sent via UPS. I didn't want issues. Boy, was I wrong. Out of five sent only two survived the journey. Look at the state of them: 1)The wood looks like it's had a bullet through it 2) the boxes were unhinged 3) the outer box is almost destroyed with bullet wounds! I have had six weeks of raising this issue with UPS and at the end of the week got a final letter from them saying no compensation will be made: 'UPS must decline any liability on this occasion as the internal cushioning used in this instance was deemed to be inadequate to absorb any impact, shock or vibration during transit'. And that's it. As a small business this incident meant I had to commission three new boxes to be created, in an extremely tight timeframe. Why do these big global organisations get away with this level of service yet the smaller business (i.e me) would NEVER commit such a crime... Please share as you wish and DO NOT use them!!

[singalto]

My sister sent her son?s DJ, dress shirt and special cuff links via UPS. She even took out the insurance that was available. The stuff never arrived and my sister was told she?d only get compensation if she produced receipts for all the lost items. She didn?t have them and the cuff links had been an 18th birthday present from my nephew?s Godfather. UPS blamed my sister for the loss and she didn?t get a penny or an apology.

[Helen Holden]

That is so awful!! it's a level of neglect that shouldn't be allowed... i'm so mad by all these big companies just not excepting liability, Pret in the press and you'd think these companies would be working harder to secure trust...?!

[ianr]

> UPS blamed my sister for the loss

How did they say she was to blame?

[Penguin68]

She made the choice to use them - that's where the blame lies.

[singalto]

That?s what confused her! Penguin68, that sounds about right! Apparently it was her fault ?because she didn?t have receipts for the items she sent?! She did ask them what that had to do with the loss but got nowhere!

[Sue]

singalto Wrote:

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> That?s what confused her! Penguin68, that sounds

> about right! Apparently it was her fault ?because

> she didn?t have receipts for the items she sent?!

> She did ask them what that had to do with the loss

> but got nowhere!

To prove what amount of compensation they had to pay?

But then how could she prove it was those items actually in the parcel in the first place?!

If no receipts, wouldn't a bank statement do if they were bought on a card?