Anyone bought a buggy from Peppermint?

[amydown]

I'm looking to place an order with Peppermint store for the new Phil and Teds Promenade but it will be a pre-order and I wondered if anyone has any experience of their customer service. Have always bought buggies from John Lewis due to their good customer service but John Lewis don't seem to be taking pre-orders for the Promenade!

Any feedback would be much appreciated.

Amy

[jenc]

Hi Amy

I bought a mountain buggy duet from there in september and had to pre-order it. Their customer service was fine, apart from the fact they over overcharged us as we had to put a deposit down then pay the balance when we picked it up. They got the amount of deposit wrong and overcharged us but refunded us quickly over the phone once I'd pointed it out. I wouldn't say their customer service was any better than anyone else's but it was perfectly acceptable in my case. Getting through to the store on the phone could take a while as you have to go through an automated system. Hope that helps.

Jen

[MrsMc]

No experience of buying from Peppermint, but they do seem to charge top whack! Perhaps worth googling to see whether there's a better deal out there?

Just got a P&T from Baby Nest in Croydon, good price and customer service - though no sign of the Promenade on their website, worth a call? Also got a Cameleon from a place called A3 Baby Barn - out Kingston way. A bit of a trek but I expect they deliver. Again, v good deal and customer service.

Nothing against Peppermint, just thought they were pricey when I was on the hunt!

[Pickle]

I've got something on order from them and have been impressed with their communication so far. Whatever you do, don't buy from Lullaboo Baby - having waited over two months for a pram we cancelled our order and are yet to get a refund, it's been a stressful nightmare!

[amydown]

Thanks everyone. I shall give them a ring tomorrow. Thanks for the advice re: price as well Mrs Mc. I think they do Price match so I shall look into that.

[littlemoo]

I bought a bugaboo bee package from

Peppermint online. It was all fine, and at the time (3 years ago) they were offering by far the cheapest deal, so not always high on price. Whenever I've needed anything I've popped into the Clapham store and they have been brilliantly helpful.

[swagstar]

We bought our bugaboo chameleon at the Kingston on (priced checked vs john lewis) They were great in store, great on the phone but when we went to pick up from the Old Kent road branch they didn't have it and were rubbish. This branch has now closed... When we spoke to the customer service they were great and very apologetic. We got the buggy in the end from the northcote road branch and they were great.

[jollybaby]

Let us know how you get on with the promenade - just had a peak and looks quite tempting!

[amydown]

I shall report back if we end up getting it. A bit nervous about ordering it before testing and the release date slipping as baby will be here in 10 days time... (oh, and the small matter of convincing my other half why we need it)

[amydown]

Went to Northcote road store today to try out other alternatives and have pre-ordered the Promenade. In case anyone else is looking at this option, Pramcentreonline had a package that was around ?150 cheaper than all other retailers and although Peppermint said they don't do price match on pre-orders, the store spoke to head office on my behalf and eventually, we got the price match. Been impressed with the store so far!