Discount at Horniman Shop for Aquarium Pass Holders

[Mrs TP]

Just to let you know you can get 10% discount in the Horniman Museum shop if you show your aquarium annual pass.

I was there yesterday with my brood, all spending the last few pounds of their Christmas money. My eldest (10) went to the till first, paid for her goods with me immediately behind her supervising my two younger children with their purses. Just as she was getting her change my eldest noticed the poster saying 10% off for annual pass holders. We had bought our pass about an hour earlier. My daughter showed me the poster and I showed the assistant our pass and asked if she could give her the 10% off. The assistant said it was too late as the transaction had already gone through the till but she did give it to my other two children who were yet to pay. I complained re the unfairness and the fact she had not asked if we were pass holders - she could see us all together and me caught up supervising the younger ones as my older daughter paid. The assistant shrugged and said there were posters up advertising it and that it was too late.

I was getting nowhere with her and so just made sure I told the next customer to show her pass and then complained to the main museum desk. They made a note of my complaint but said the shop was a separate organisation run by Museum of London and so all they could do would be to pass the complaint on to the shop manager next time she was in.

We are only talking about 50p but what really got my goat was the unfairness for my older daughter and the rude indifference of the shop assistant.

Anyway make sure you flash your passes to get your discount!