I think it's partly due to losing the old staff and having a change over, but that's not the whole picture. The LL branch is not coping. I don't think it will get any better without intervention and it is not the fault of the staff; they aren't lazy or stupid. I think it does not have the resources to provide the services it's being asked to provide. It does not have the space or staff to act as a mini-sorting office.
Please complain to the Post Office using the link below. They need to know there is a problem
https://www.postoffice.co.uk/contact-us/in-branch-customer-experience
We are losing a valuable local resource. My advice to anyone is to go to Dulwich Village, Peckham, Forest Hill, Nunhead or Crossthwaite Avenue (behind the big Sainsbury). Lordship Lane is a last resort.
Hi Han92-ED,
Have you taken a look at the Dulwich Park Runners? They're super inclusive and cater for all levels and are very sociable. https://www.dulwichparkrunners.co.uk
Is it still operated by the Post Office though. I took this photo of a poster in the Post Office in September announcing the running of LL Post Office would soon pass to a franchisee ZCO Limited. Is the current chaos a result of that?
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