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Plusnet this morning

Sue

By Sue
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Sue

Sue

Posted
Posted

I've been with Plusnet for a while and generally it has been fine.


However this morning I could not get online for a couple of hours (was slightly panicking as I have a ticket list to print out .....) I could not diagnose what was wrong as the wireless signal was apparently fine blah blah. Turned laptop off and on, turned modem off and on, all seemed OK except I could not get online.


When I finally managed to connect (phew), imagine my surprise to find that my latest email was from Plusnet advertising something called Plusnet Assist (never heard of it before)


In their words, this is "Simple, straightforward software that will give you a helping hand if you ever have trouble with your broadband or wireless connection.


If you've not yet downloaded Plusnet Assist to your PC or laptop why not give it a try today? It's completely free to download and use as part of your service."


Is this just a bizarre coincidence?


Am I being paranoid in thinking Plusnet caused problems with my connection this morning so I would download their new software? (It's free, so why would they?)


Did anybody else have connection problems this morning?

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https://www.eastdulwichforum.co.uk/topic/22752-plusnet-this-morning/
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Huguenot

Huguenot

Posted
Posted

If it's free what would they stand to gain?


I think it's a wee bit paranoid - but not beyond the bounds of possibility.


More likely that the other people downloading the software exceeded Plusnet's retail bandwidth limitations, and their offer brought the system to its knees by accident!


Odds of that being the case are significantly higher.

Sue

Sue

Posted
  • Author
Posted

tomhenson Wrote:

-------------------------------------------------------

> Plus net had a major outage today. Think they

> still have for some people.

>

> probably just a random email that arrived nothing

> to do with the downtime


xxxxxxx


Thanks very much, that's useful as I was worried it was something wrong at my end, though I couldn't see what.


Thank goodness I am not still affected (selfishly) as I thought I'd have to trek up to the library!


The email was a bit of an unfortunate coincidence for Plusnet then, I guess :))

bobpullen

bobpullen

Posted
Posted

Hi Sue,


> Is this just a bizarre coincidence?


Yep, as others have alluded to it was complete coincidence.


There was a nationwide BT service outage on the morning in question that affected multiple ISPs. We posted a number of announcements about it, the first of which can be seen here.


If you're interested in receiving these updates then you could do worse than to subscribe to them via email or RSS. Alternatively you can check the Service Status pages on the main Plusnet website or follow us on Twitter.


Anyways, sorry about the downtime and I hope you managed to get that ticket list printed in the end.


Best regards,


Bob Pullen

Plusnet Digital Care

Sue

Sue

Posted
  • Author
Posted

bobpullen Wrote:

-------------------------------------------------------

> Hi Sue,

>

> > Is this just a bizarre coincidence?

>

> Yep, as others have alluded to it was complete

> coincidence.

>

> There was a nationwide BT service outage on the

> morning in question that affected multiple ISPs.

> We posted a number of announcements about it, the

> first of which can be seen here.

>

> If you're interested in receiving these updates

> then you could do worse than to subscribe to them

> via email or RSS. Alternatively you can check the

> Service Status pages on the main Plusnet website

> or follow us on Twitter.

>

> Anyways, sorry about the downtime and I hope you

> managed to get that ticket list printed in the

> end.

>

> Best regards,

>

> Bob Pullen

> Plusnet Digital Care


xxxxxxxxxx


Thanks for this Bob, and I appreciate your posting here, but the problem is, if my internet connection is down I cannot receive your announcements etc :)


I don't have a smart phone - and can't afford to get one till my existing contract runs out.


ETA: Of course you're not violating any forum rules (as far as I know) and don't let people put you off continuing to be helpful.

bobpullen

bobpullen

Posted
Posted

Sue Wrote:


> Thanks for this Bob, and I appreciate your posting

> here, but the problem is, if my internet

> connection is down I cannot receive your

> announcements etc :)


True, however it would have saved the subsequent confusion when you did manage to get back online ;)


Best regards,


Bob Pullen

Plusnet Digital Care

Sue

Sue

Posted
  • Author
Posted

bobpullen Wrote:

-------------------------------------------------------

> Sue Wrote:

>

> > Thanks for this Bob, and I appreciate your

> posting

> > here, but the problem is, if my internet

> > connection is down I cannot receive your

> > announcements etc :)

>

> True, however it would have saved the subsequent

> confusion when you did manage to get back online

> ;)


xxxxxxxxx


That's true :))


I will subscribe immediately :)


Thanks again for your posts here, very useful.

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