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Fibre optic broadband in SE15

Rosendo

By Rosendo
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KalamityKel

KalamityKel

Posted
Posted
Agree with the customer service point - BT are not known for their helpfulness. Always make sure you are aware of packages offered and charges involved as BT sales teams often gloss that over or don't seem very proactive in actually offering the best deal for the individual or at least (in my experience) for business clients...
seemster

seemster

Posted
Posted

It is, I know! I was told I could expect an extra ?3 or ?4 a month when I next renew but if I don't want the infinity service I could theoretically downgrade back to regular broadband. Totally agree it's inertia selling, but I'm making an effort to become a more proactive consumer so maybe I won't get caught out next year!


In case anyone else has received the offer and is considering it... Remember it's only free till your next contract renewal so get the timing right and do the upgrade after a contract renewal - I would have got 3 weeks free but by waiting I now benefit at no cost for a year. Also beware the requirement for 2 power sockets - I checked with 3 people about my set up (phone in the same place as hub and main phone socket therefore both power sockets in use) to ensure there would be no problems but when the engineer turned up... there weren't enough power sockets. Basically they say you need 2 power sockets near the main phone socket, and when I said the phone is in one of them they said that's fine but it's not - another example of a botched encounter with BT, albeit the engineer was cool and drove me down the road to buy a multi-plug!

  • 2 weeks later...
suniil

suniil

Posted
Posted

I only had BT land line, but rang to cancel the line recently to move to SKY total package. But BT offered Infinity for ?13 and the speeds are approximately 72Mbps down and 18Mbps up.


Please note that BT home hub is completely useless for WiFi purposes.


>says I've got download speeds around

> 35Mbps (which is nothing like the 76Mbps that

> you're promised but I'm on wifi which makes a big

> difference apparently.) That said, I don't

> recommend switching to BT if you're in any way

> interested in decent quality customer service...

mima08

mima08

Posted
Posted

Well, Virgin came back to me saying that, surprise, surprise, their fix date for the fault causing slow speeds has been moved out to end of May - that means it has been going on since Nov, with fix dates continuously being pushed out...

Has anyone experience of Hyperoptic? https://www.hyperoptic.com/web/guest/home

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