Jump to content

Recommended Posts

Agree with the customer service point - BT are not known for their helpfulness. Always make sure you are aware of packages offered and charges involved as BT sales teams often gloss that over or don't seem very proactive in actually offering the best deal for the individual or at least (in my experience) for business clients...

It is, I know! I was told I could expect an extra ?3 or ?4 a month when I next renew but if I don't want the infinity service I could theoretically downgrade back to regular broadband. Totally agree it's inertia selling, but I'm making an effort to become a more proactive consumer so maybe I won't get caught out next year!


In case anyone else has received the offer and is considering it... Remember it's only free till your next contract renewal so get the timing right and do the upgrade after a contract renewal - I would have got 3 weeks free but by waiting I now benefit at no cost for a year. Also beware the requirement for 2 power sockets - I checked with 3 people about my set up (phone in the same place as hub and main phone socket therefore both power sockets in use) to ensure there would be no problems but when the engineer turned up... there weren't enough power sockets. Basically they say you need 2 power sockets near the main phone socket, and when I said the phone is in one of them they said that's fine but it's not - another example of a botched encounter with BT, albeit the engineer was cool and drove me down the road to buy a multi-plug!

  • 2 weeks later...

I only had BT land line, but rang to cancel the line recently to move to SKY total package. But BT offered Infinity for ?13 and the speeds are approximately 72Mbps down and 18Mbps up.


Please note that BT home hub is completely useless for WiFi purposes.


>says I've got download speeds around

> 35Mbps (which is nothing like the 76Mbps that

> you're promised but I'm on wifi which makes a big

> difference apparently.) That said, I don't

> recommend switching to BT if you're in any way

> interested in decent quality customer service...

Well, Virgin came back to me saying that, surprise, surprise, their fix date for the fault causing slow speeds has been moved out to end of May - that means it has been going on since Nov, with fix dates continuously being pushed out...

Has anyone experience of Hyperoptic? https://www.hyperoptic.com/web/guest/home

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • But I don't think that was what you meant, was it? But he can hardly be held responsible for what somebody else did! Just discovered I forgot to post the above  last night, and now it's overtaken by long posts.  I don't have sufficient knowledge  to counter some of what has been said above, some of which appears to be opinion rather than facts, so it would be pointless for me to say anything else.
    • I am sure our lovely Evri delivery team, who do a firkin hard job, take the time between drops to read the East Dulwich Forum 🤫
    • For every person like OP that moans their doorbell was rung and there was a knock on the door, there's someone else moaning that they didn't hear the delivery drivers. If you've ever done delivery work you'll know that loads of people's bells don't work. The delivery drivers probably goes to a hundred doors a day: press bell, knock door, drop package, move on. If you don't like delivery drivers, insist on delivery by Royal Mail where the workers have wages and a union - or just stop ordering shit online that's artificially cheap. But most of us (me included) don't want that
    • If someone comes to my house and bangs my door and slams my gate, I'd speak to them about it nicely and ask if they would please not do that. And then subsequently less nicely if they keep doing it, ending in reporting them.  We don't slam doors at home and I don't put up with that either. I can see us moving to a culture where we bribe drivers to be nice by tipping them, but we shouldn't have to. It's not necessary - does not matter if they are on minimum wage or not, or if society means that delivery services are outsourced or whatever reason anyone would like to concoct.     
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...