Jump to content

Fibre optic broadband

malumbu

By malumbu
in The Lounge

 Share

Recommended Posts

malumbu

malumbu

Posted
Posted

Apols, no doubt a very old issue/thread. Time to renew my account. Last year after being fleeced by TalkYalk, slow speed, poor helpline and unreliable I had to return to BT, who I vowed never to go back to. TalkTalk offered me cheap packages but could not provide fibre, and told me we simply weren't on this network in the area and that no other provider could offer me this due to the lack of infrastructure.


BT simply ran a new line from the box down the street and I am getting about 20MB which will do (not quite 36). I'm not interested in sports packages, superfast gaming and the like and it is generally fine for browsing, video calls and internet telly.


So (a) how best to negotiate with BT

(b)now they have put fibre in I assume that other providers can use this - it seemed to be some sort of 'grey' package ie don't tell the other providers we do this.

Link to comment
https://www.eastdulwichforum.co.uk/topic/242840-fibre-optic-broadband/
Share on other sites
malumbu

malumbu

Posted
  • Author
Posted

So vfm/efficient provision of utilities all seems to be based on regular switching all seems to be based on regular switching and the operator offering you tempting add-ons. There is no obvious reward for customer loyalty and worse still you if you don't switch you will pay more.


The special offers all appear to be for new users. There's stuff on line about how to get a better deal, essentially don't blink first.


Personally I'd like to see a world where everyone gets a good deal on essential services. I'll have to wait for Jezza to nationalise the network. A long long wait I'll expect.


PS BT customer services superior to TalkTalk

nxjen

nxjen

Posted
Posted

I?ve had BT Broadband for many years now. Negotiation tactics:


1. Never renew online at the price shown

2. Phone them up and say you?d like to renew but can they offer any discount. I?ve found the discount offered carries on from one contract to the next.

3. If you really feel like chancing your luck, say there?s still a little while before contract is due for renewal which will give you time to look around for a better deal. They may ask what price you?re looking for which I avoided answering but I did get an extra ?5 per month discount.

Sue

Sue

Posted
Posted

DulwichFox Wrote:

-------------------------------------------------------


> BT Excellent customer service..



I think you will find if you google that BT do not do well on customer service/satisfaction ratings.


Talk Talk are setting the bar rather low, so it isn't surprising that BT are better than them.

KalamityKel

KalamityKel

Posted
Posted

Sue Wrote:

-------------------------------------------------------

> DulwichFox Wrote:

> --------------------------------------------------

> -----

>

> > BT Excellent customer service..

>

>

> I think you will find if you google that BT do

> not do well on customer service/satisfaction

> ratings.

>

> Talk Talk are setting the bar rather low, so it

> isn't surprising that BT are better than them.


How much can you really trust "customer ratings" though?

As with most things praise is hardly recognised and bad experiences over exaggerated (IMO).

Never had a problem with BT. You just need to know how to handle the help lines that are mostly just following scripts.

Sue

Sue

Posted
Posted

KalamityKel Wrote:

-------------------------------------------------------

> Sue Wrote:

> --------------------------------------------------

> -----

> > DulwichFox Wrote:

> >

> --------------------------------------------------

>

> > -----

> >

> > > BT Excellent customer service..

> >

> >

> > I think you will find if you google that BT do

> > not do well on customer service/satisfaction

> > ratings.

> >

> > Talk Talk are setting the bar rather low, so it

> > isn't surprising that BT are better than them.

>

> How much can you really trust "customer ratings"

> though?

> As with most things praise is hardly recognised

> and bad experiences over exaggerated (IMO).

> Never had a problem with BT. You just need to

> know how to handle the help lines that are mostly

> just following scripts.



The only way that I got a problem resolved, after months of promises from various people in various places at BT, was to go onto their Facebook page and complain there.


Because it's public, they have to be seen to sort things - which they did, very promptly. I just wish I'd thought of it before.



And yes of course people are more likely to complain than to praise, however it is still the case that more people appear to complain about certain companies (BT, for example) than others (Plusnet, for example).

Sue

Sue

Posted
Posted

DulwichFox Wrote:

-------------------------------------------------------

> Plusnet Vs B.T.

>

> https://www.broadbandchoices.co.uk/reviews/plusne

> t-vs-bt-broadband

>

> All you need to Know ?



I dont see anything about customer service on there. Apologies if I missed it.


Also, the comparison is over a year old. Things change quickly in the broadband world :)

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
  • Advertise Here

  • Latest Discussions

    • Sue
      Just found these matches!

      By Sue · Posted

      Oh yes, it could have been about there, I can't remember exactly. At one point there seemed to be a load of pizza places opening on NCR. I vaguely remember the one we used to use was put out of business by another one which opened. Wasn't Grace and Favour's food offering more of a tea shop at the back of the actual shop? If memory serves the owner, whose name escapes me now, was one of the earliest people I know to move to Hastings. Which must now be crammed with South East Londoners 🤣
    • Sue
      Excellent Christmas meal at Franklins!

      By Sue · Posted

      That Neal Street veggie cafe was great. Food For Thought ❤️
    • James Barber
      The Mansion Tax

      By James Barber · Posted

      Hi Dogkennelhillbilly, You won't be aware that i proposed infill sites for housing in East Dulwich - the garages on Bassano Street and Henslowe that respectively became 1-4 Dill Terrace family houses and the 78, 80, 80A Henslowe Street family houses. These were council owned garages and it was frustrating how slow the council was to go from my idea to completion (roughly eight years). East Dulwich has some other vacant WW2 bomb sites I'm guessing that the private land owners have been sitting on.Owe for a land tax for vacant land.  WRT to the builders yard by East dulwich station. Southwark Council has an agreed policy the area should remain suburban 2/3 storeys maximum. But the approved scheme is 9 storeys of student accommodation. Very hard to put this genie back in the bottle. The council has recently publicly stated lower ratios of social housing will be required. I will be amazed if the developer doesn't submit another application now they have the 9 storeys approved but with significantly less social housing. The less social housing the higher the land values. The higher the land values the less social housing viability reports state are possible.  If we really want to increase home supply - Southwark have over 6,000 empty homes. Vancouver charges a low % of the value of empty homes and rapidly eased this problem. Parts of Wales have introduced under Article 4 planning permission is required for second homes seeing within 12 months a dramatic decrease in property prices. Southwark Council have Article 4 requirements - why not add this one? It takes National political will to solve this AND regional and local authorities such as the second home council tax premium and these being used promptly. 
    • Sue
      Any interest in a Barter scheme?

      By Sue · Posted

      https://www.letslinkuk.net/ I'm interested to know why the OP didn't find this sort of scheme to work, as I would have thought it was much harder to find someone to do a direct exchange with? Does anybody else have experience of a scheme like this? Happy to be persuaded! 

East Dulwich Forum

Established in 2006, we are an online community discussion forum for people who live, work in and visit SE22.

Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...