East Dulwich Fusion-Lifestyle mismanagement

[KARLOS67]

I have been a member of East Dulwich Fusion-Lifestyle for 6 months approximately and they have been the most stressful months in any gym ever.

I joined the facility thinking this is my chance to get fit, but quite the opposite, I have been from disappointment to disappointment.

The staff are helpful in their own way, they apologised for the problems in hand, but instead of solving them the buck was passed to the next member in the hope that he or she knows how to sort things out.

The managers are very unhelpful and very unreliable in getting things done.

You are wondering what the problem was.I will tell you, the problem was that no one in the whole facility was able to arrange my direct debit to be claimed on time from my bank so I could go in the gym without been stopped at the gates and told my membership was not paid and my partner's account was debited several times twice and in one month 4 times.

The staff have promised to look into the problem but it has been 2 months without gym or solution.

[Ridgley]

Have you thought about, speaking to the centre manger or HQ?