I attended the first 1 hour online session. Not a conversation at all. This is a good summary: https://www.specialneedsjungle.com/performative-chaotic-desperate-dfes-national-send-conversation/
Are the collectors on M&S property? Iirc it's previously been their practice to be on a shop's premises, even with permission, so as to avoid any action against them for street collecting. If so now, I think it would be for the shop to tell them to leave and enforce their doing so. I think in theory the police can be asked to come along and stand by in case of any resulting violence or breach of the peace from the collectors.
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