Internet outages

[JohnL]

Started with Virgin Media in south west London after a contractor cut a cable but has snowballed apparently and effecting other service providers.

I've no phone and internet is on/off and I'm Sky not VM. Am I alone or anybody else with issues ?

https://www.dailystar.co.uk/tech/news/virgin-media-down-update-broadband-21139436

[singalto]

I?m in ED and with Sky but have no problems with TV or internet...

[Penguin68]

It would be quite unlikely that a cut cable (alone) in SW London would impact SE London. Depending on what the cable was doing, traffic might be re-routed elsewhere (and anyone directly connected to the cable would lose service) which could place undue traffic pressure on the links, but networks are designed to be resilient and IP traffic can effectively self re-route. It could be a cable which is a feed into a Sky hub, and that is impacting controls over part of the Sky leased network - so you may have actual route integrity but have lost command signals which switch your phone and internet. In which case again, those signals should be readily re-routable, depending on what network resilience Sky has bought for its leased lines. The two (main) providers of fixed network are BT (through its arms-length wholesale arm, BT Openworld) and Virgin. There are other providers of wholesale fixed network to the business community.

[JohnL]

Ha Thanks - I'm still down on phone but no dial tone at all now rather than crackling - internet coming and going at half bandwidth when it feels like. Doubt it's linked to the cable cut in Kingston. Ever ready Sky took the opportunity to sell me fiber :)

[JohnL]

I noticed on my Sky email they've added something called Sky Broadband Boost - which seems to give you better monitoring and service - that means less service for those that don't have it in my loose liberal mind :)