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Hi. That?s not right, it?s a basic need. Warn them again - have you spoken to the manager or room leader and her key worker? Could be a training issue. Make sure you follow up with written complaint too, for email chain. If it doesn?t improve document it, photos for your own evidence in case you need to go to Ofsted later. I work with children and I?d be mortified if a parent came to me with this issue! They really should have fixed it the first time. In my experience it?s unusual for children to be AS wriggly with other people as they are with their parents. Try and find out a reason they are unable to complete their job properly and if you are not satisfied at response/actions you need to report them as it?s neglectful.

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    • I had a peek when a door was opened the other day. I saw a large open basement (no floor at shop level) and stairs to 1st floor. The basement appeared to be across both buildings but it was the quickest of looks so I may be wrong. It may also be that the ground floor over the basement has not yet been put in place. 
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