Trying to get a parking permit

[ED_moots]

heartblock Wrote:

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> Would not authenticate my neighbours house. It

> said it did not exist. I cannot pay for a permit

> either.

Similar problems... First, using a mobile device, it only returned one address for my postcode. On a PC (using Edge browser) it found my address but, despite our electoral role info not changing for about 10 years, my address wasn't verified. I had to upload a council tax bill (which I guess was manually checked) then a few days later I was able to order a permit - wasn't notified, just had to check.

A bad joke of a system.

[ed_pete]

Yep same here - yesterday unverified and could only buy a monthly pass. Tonight logged on again (noticed that DOB and Sex from profile has been lost - definitely added when account was created) and went to try to buy a permit again. Asked for the Council Tax Number (which again I had added yesterday) and this time it was verified straight away and I was able to get the annual permit. This system is shocking, there is no way it has been properly tested. I work in software development and there is absolutely no way this would get through our QA process.

[tiddles]

A friend has been repeatedly trying to buy a permit online. AFter many unsuccessful attempts they phoned the council to be told that the system does not work with apple products (iphones or computers). Amazing how they would be using software that rules out a large portion of applications.

[sally buying]

I have an apple computer how do I go about renewing my permit which is coming up for renewal.

Before always spoke with Southwark and there was no problem. Is there a number you can ring?

[ed_pete]

You can email them [email protected] or ring them - search for Southwark Parking Permits but they cannot take payments over the phone - online only.

[stonebrownie]

I couldn't do this online and resented having to make security changes on my computer to let Southwark permanently access my card details so I phoned 03448002736 (helpful people) and I have a code to take to a newsagent and pay that way. It has taken up much too much time and you can't even get a little square of blue paper to put on the windscreen for proof for that ?125!

[sally buying]

As I get a disabled blue badge discount I suspect that things will be even more complicated although things have not changed since the CPZ went live started.

No doubt there are no details on the system.

As people are "working from home" details and answers will be thin on the ground.

Thanks for the number

[damzel]

JohnL Wrote:

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> I wouldn't be surprised if it's a legacy system

> and they haven't updated their links its so bad.

>

> One thing I noticed latest Internet Explorer

> allows the card details by default Chrome doesn't.

Thank you! I've been failing to add my card for a week and was just on the phone to them trying to get help (to no avail) but then saw this post. IE works. Hopefully the lady on the phone will relay that to any other callers as she was only aware of an issue with iOS.