Anyone a mac-email genius?

[RosieH]

Had issues with this before and am hoping the goodly geekfolk on here might be able to help.

I'm trying to add an account to Mail on my mac, going about it in exactly the same way as I always have, but keep getting a message saying login failed, even though the pop server and password are what the site's telling me.

Anyone a genius and know what I might be doing wrong?

[Horsebox]

Have you got the mail account set up on any iOS devices i.e. ipad or iphone?

[DulwichDeviant]

DELETED

[RosieH]

It does, but I've tried both POP and IMAP servers and just keep getting the login failed message.

Am probably going to have to phone their very expensive helpline.

[DulwichDeviant]

DELETED

[DulwichFox]

Just had problems re-setting mail accounts on my Windows phone..

Problem was that the Date and time were resetting when phone switched off.

So you could check the date and time on your Mac.

Fox

[ianr]

> login failed, even though the pop server and password are what the site's telling me.

The site doesn't tell you the password; you decide it.

Who is is the mail service provider? Is it your ISP? Is it a definitely established email account that you can, presumably, also access via a web page?