Tessa Jowell Surgery problems

[jmjmjm]

Has anyone else noticed that since the GP surgery moved from Melbourne Grove to the new location they've been completely out to lunch? In the past three months I've:

- shown up for an appointment I'd booked only to discover they had no record of me coming.

- requested a phone consultation but never received a call from the doctor.

- arranged to have tests for my son but the request never got through to the doctor.

- when I finally spoke with someone about the tests for my son I was told to fill out the online consultation form. But that form says I can only fill the form out for myself. If I need to speak about my child I should contact the practice (!!??)

- spent more time on hold just trying to speak with someone that it makes more sense to just go down there in person, wasting even more time.

I'd love to know if anyone else has experienced this horrible ineptitude. I'm thinking of finding a new GP but nobody is taking on new patients.

[first mate]

Interesting. This is reminiscent of issues that affected MGMP for years, after the practice was taken over by Concordia. Concordia and Hambleden have now taken over at TJHC.

[Cora]

Do report issues to the CQC (Care Quality Commission) - they ask for feedback on their website and are the ones that can inspect and get things done.

[ianr]

first mate wrote on October 14:

-------------------------------

> Concordia and Hambleden have now

> taken over at TJHC.

Not quite. See https://www.eastdulwichforum.co.uk/forum/read.php?5,2072651#msg-2114138

Concordia Health Ltd renamed themselves Omnes Healthcare General Practice Ltd in May 2019. There are/have been other companies within the Concordia/Omnes groups, but I think that's the one which actually has the contact.