Faulty food (confectionary)

[Nigello]

Is a vendor (indy owned, not chain) at liberty to refuse a refund and only offer a like-for-like exchange on faulty confectionary, such as chocolate, if it is returned shortly after purchase and almost intact? If it is the law that they can do so, is it mostly likely that they would choose to allow refund of such a low-cost item for good will reasons? (Ie. is that the prevailing convention.)

[Blah Blah]

They have to offer a refund on faulty goods. Can't see why that wouldn't extend to foodstuff.

https://www.money.co.uk/guides/your-refund-rights-explained.htm#when-should-you-rely-on-the-manufacturer-s-warranty

[TheCat]

'Faulty' chocolate?

Maybe they'l just off to 'repair' it:)

[Sue]

"almost" intact 🤣🤣🤣

How much did you eat before you found it was faulty? 🤣🤣🤣

Seriously though, if it was stale or had gone off because it had been badly stored, for example, they should surely offer you either a refund or s replacement.

[Nigello]

One chunk (not eaten, but spat out, though I did not return that bit). Faulty - wrong choice of word but when I wrote it I couldn;t think of another.

[Sue]

Nigello Wrote:

-------------------------------------------------------

> One chunk (not eaten, but spat out, though I did

> not return that bit). Faulty - wrong choice of

> word but when I wrote it I couldn;t think of

> another.

So what was actually wrong with it? (I'm on tenterhooks here, OMG my life is so boring 🤣🤣🤣)

[Spartacus]

Sue

I'm with you on this, I've finished all the box sets I want to see and now I'm waiting for Nigello to get to the punchline of this Marathon

Snickers behind hand as said and pats Yorkie on head

[ianr]

> waiting for Nigello to get to

> the punchline of this Marathon

If he's still with us. I've heard at least one whodunit in the past year where the poison was in the chocolates.

[Nigello]

Ok - it was 70% Lindt that, though usually great, was this time dry, brittle, dusty, musty and wouldn't melt in the mouth. I will not tell you which shop it was but will say that the proprietor was high handed and unpleasant. S/he told me s/he never eats it, to which I suggested s/he ought to start so that s/he could realise what crap s/he was selling. I refused a replacement because I thought I could well get another naff one - the batch or subsequent storage could have been off, etc. which I thought was a rational approach.

I've written to Lindt and got an acknowledgement that my complaint is being handled.

NB - the expiry date was end of May this year.

Watch this space!

[Sue]

I once complained about some chocolates.

Unfortunately I left the "faulty" box of chocolates on my bed, and a friend's dog ate them 😂😂😂 plus some of the cardboard 😂😂😂

I did explain why I couldn't return them and luckily the manufacturer (can't remember who it was) found it amusing.

If memory serves, they sent me a load more chocolates and their best wishes to the "discerning dog".

I don't remember the dog being sick, but I don't think she can have felt very well 🤢

[Spartacus]

I was hoping for a better bounty out of this thread but may have to form a breakaway club twixt to get my teeth to crunchie on

[wee quinnie]

Nigello Wrote:

-------------------------------------------------------

> Ok - it was 70% Lindt that, though usually great,

> was this time dry, brittle, dusty, musty and

> wouldn't melt in the mouth. I will not tell you

> which shop it was but will say that the proprietor

> was high handed and unpleasant. S/he told me s/he

> never eats it, to which I suggested s/he ought to

> start so that s/he could realise what crap s/he

> was selling. I refused a replacement because I

> thought I could well get another naff one - the

> batch or subsequent storage could have been off,

> etc. which I thought was a rational approach.

>

> I've written to Lindt and got an acknowledgement

> that my complaint is being handled.

>

> NB - the expiry date was end of May this year.

>

> Watch this space!

I have also bought iffy Lindt chocolate at an independent store on LL. I contacted Lindt and they sent me some vouchers which were of greated value than what i had spent.

[Sue]

This is getting boring, Trolley Snatcha.

[siousxiesue]

My old nan, bless her, had a habit of writing to various companies complaining of various faults.

All food related, usually confectionary.

As grandkids, we could never understand why there was a reliable supply of sweets and chocolates under her bed, but pre computerisation, I guess her shenanigans went under the radar!

[Nigello]

I love boring! I live for it! So, to add to the mind-eating tedium I give you the next instalment. Get nice and comfy, Trolley! You know you are loveable and sweet and vulnerable under that sociopathic exterior! Fluffy bunny slippers on, Troll-ey? Good. Then I'll begin.

Lindt replied, saying it is likely to do with storage at too high a temperature so I will be getting a fiver in vouchers. (Not usable, alas, at Tesco and CoOp.)

[peckman]

Sounds like you got them by the short and Curley wurly's