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Couldn't agree more with the frustration. I avoid it like the plague but made the mistake of picking up a parcel a couple of months ago and it took them 20 minutes to find it. This was after queuing for an hour. All the pickup parcels were just in a massive heap with no order or organisation so they manually had to search for everything. Bizarre and deeply annoying as if run well it could be a good asset to the Post Office and of course the community. Also, very much agree with the point re not taking it out on counter staff as it must be a terrible and demoralising environment to work in. -
It's my understanding that it's private delivery companies such as Evri that have the post office as a delivery point so you can't redirect those parcels to Peckham SO as that's only for Royal Mail but, yes, probably worth trying a different drop off point. As you say a lot of the queue is for people dropping off and picking up parcels to and from Evri and other companies, kind of like a private sorting office, and while there is clearly a huge demand for this service, the post office was never designed for the number of parcels it is now required to deal with resulting in long queues and lost or hard to find parcels. This messes up the efficient provision of other core PO services including cash/bank services now there are no banks in ED. I think this one office is being required to do too much for its size. -
I think one of the problems with Lordship Lane is the sheer number of people using it to return items as it is now one of the only Evri parcel return points - I have been in there a few times (with an Evri parcel return I hasten to add) and everyone seemed to be doing the same. Either that or posting bags full of small sized packages each one that took a few minutes to deal with! I agree - it's definitely not working but I don't think the Post Office really cares as the business is on it's knees and I suspect many of the poor staff having to endure it are too. -
There are a number of reasons for the long wait time and improvements can be made. The counter staff is inexperienced. They all started work at the PO in November 2025. There are 5 work stations. On a normal day there are only 2 of the 5 stations open for service. On a good day there are 3 workstations open. On one day just before Christmas there were 4 open. In all the decades I have been using that PO there has never been an instance of all 5 windows being open. If they could aim for having 3 of the 5 windows open and serving customers at all times that would make a huge difference. 2 windows is not enough. Recruitment and training are problematic. Sickness is a problem. I think it is a very stressful work environment. Please do not complain directly to the counter staff. They are powerless. I use the PO every day. 6 visits a week. I run a small business. I can no longer use LL - I have to travel to a different PO. Because I visit every day I have had plenty of time to observe and IMO the one service they need to stop immediately is allowing people to collect deliveries directly from the PO. Why, because that location is not equipped to deal with it. Here is an example of why it needs to stop. Today the queue was long with 2 windows open. One customer was collecting a package. The package could not be found. One of the 2 serving staff spent just under 15 minutes (yes, I timed it) looking for the package. It still wasn't found and the customer left empty handed. For 15 minutes there was only 1 member of staff attending to the queue - the other was looking for a package. This happens a lot - I promise you this happens every day. If you are an ED resident considering having your packages redirected to Lordship Lane then please don't. They cannot efficiently provide this service. Redirect to the Peckham Sorting Office instead.
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