help with lost mail

[Fwomble]

Hi i'm waiting for an urgent legal doc sent recorded delivery from Sussex 16/2 & not yet delivered. Royal mail voicemail system does not recognise ref no. Any bright ideas? thanks all

[Cora]

I have emailed Helen Hayes about the state of the post which is still appalling. We have many items missing including things sent tracked mail from ebay...I'm not on twitter but people do suggest contacting companies via social media to get answers?!

[IlonaM]

You say the RM voicemail does not recognise the reference, what about the online track and trace?

https://www.royalmail.com/track-your-item#/

There is also info online regarding problems with the reference number and how to contact Royal Mail for help.

https://www.royalmail.com/help/tracking-reference-number

[Naiada]

We have a Whatsapp group for our street and lots of residents have also had numerous problems with post taking up to 2 months to arrive, and many mis-directed letters. No post at all this week. I tried sending a complaint to royal mail but just got an automated reply.

Hope your recorded letter arrives, Fwomble. The problem with 'recorded delivery' is that it is no more secure than ordinary 1st class mail - as far as I'm aware it is not tracked en route, just 'signed for' on receipt, whereas 'special delivery' aka next day delivery is tracked all the way and should always arrive by 1pm the next day...