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I suddenly can't get online on my laptop.


I have a Plusnet router and a Netgear network extender which I have been using for months, and all of a sudden before I can access any websites I am being asked to sign in and create an account with a password.


The site which is asking me to do this is www.mywifiext.net, and it is not a secure site.


On googling Netgear, it seems they have had issues with hackers 🙄


I have turned on and off my laptop and router, gone into settings/WiFi on my laptop, tried both Firefox (which I normally use) and Opera, and I can't get online at all.


I am working in a different room to usual due to noise from building work, but it has been fine all day. Just in case, I moved my laptop to be right next to the router, and still zilch.


Does anyone know why I would suddenly be asked out of the blue to create a Netgear account from a site which doesn't mention Netgear, and am I safe to do that?


ETA: I have googled, and it seems it is a genuine site, but why am I suddenly being asked to do this now?


I am going to go and lie down in a very very dark room 😭😭😭


I am getting a message saying "You might need to sign up with this network's internet service provider to get access to the internet.


Connections to webpages are currently being redirected to a different webpage".


WTF???

try creating a "new in private window" on microsoft edge or chrome (CTRL+SHIFT+N) and going to it from there - to rule out cookies etc.


you can also delete all cookies for a site by right clicking on the lock (which shouldn't be there if it's not secure - but noticed I got redirected to a secure site)

I found this article online for you


https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender


Try using the address in the format of 192.168.1.... (possibly 150 as the last 3 digits) as that takes you directly to your netgear extender setup page rather than through the website you mentioned above.


Hopefully the article helps

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