Sainsburys online overcharged us ?112!

[Naiada]

Just a warning if you were thinking og getting a home delivery from Sainsburys- we have just received about a third of items we ordered with no email to explain what was unavailable. Customer service has no record that we did not receive these items. They had already billed us for the wrong amount 2 days before the delivery was made - complete cockup. We now have to email proof they have deducted payment as they are saying it was a different amount (still wrong) & was only deducted today! It?s taken over 2 hours to tey & sort it so far & now we have to email details to another dept & wait . Fortunately our delivery driver was very nice & made a note of what was missing, but what a waste of time & a delivery charge!

If anyone else has had similar problems I?d be interested to know if / how they were resolved.

[ken78]

next time go in and do your shopping we had so much trouble with online we now go in and do our shopping

[siousxiesue]

Had similar with Tesco, customer service absolutely useless, I checked a website called CEO email addressees and went straight to the top. Got a personal call from the CEO PA

Naiada Wrote:

-------------------------------------------------------

> Just a warning if you were thinking og getting a

> home delivery from Sainsburys- we have just

> received about a third of items we ordered with no

> email to explain what was unavailable. Customer

> service has no record that we did not receive

> these items. They had already billed us for the

> wrong amount 2 days before the delivery was made -

> complete cockup. We now have to email proof they

> have deducted payment as they are saying it was a

> different amount (still wrong) & was only deducted

> today! It?s taken over 2 hours to tey & sort it so

> far & now we have to email details to another dept

> & wait . Fortunately our delivery driver was very

> nice & made a note of what was missing, but what a

> waste of time & a delivery charge!

> If anyone else has had similar problems I?d be

> interested to know if / how they were resolved.

[ctovey]

Sainsburys customer service dept is in South Africa! I've had problems getting a refund for undelivered goods when I pay with an e gift card. They don't seem to understand the system.

[ken78]

siousxiesue Wrote:

-------------------------------------------------------

> Had similar with Tesco, customer service

> absolutely useless, I checked a website called CEO

> email addressees and went straight to the top. Got

> a personal call from the CEO PA

>

>

> Naiada Wrote:

> --------------------------------------------------

> -----

> > Just a warning if you were thinking og getting

> a

> > home delivery from Sainsburys- we have just

> > received about a third of items we ordered with

> no

> > email to explain what was unavailable. Customer

> > service has no record that we did not receive

> > these items. They had already billed us for the

> > wrong amount 2 days before the delivery was made

> -

> > complete cockup. We now have to email proof

> they

> > have deducted payment as they are saying it was

> a

> > different amount (still wrong) & was only

> deducted

> > today! It?s taken over 2 hours to tey & sort it

> so

> > far & now we have to email details to another

> dept

> > & wait . Fortunately our delivery driver was

> very

> > nice & made a note of what was missing, but what

> a

> > waste of time & a delivery charge!

> > If anyone else has had similar problems I?d be

> > interested to know if / how they were resolved.

and what did he say