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My colleague's child has put a restriction on her phone and they don't know the password. She has tried O2 who spoke with Apple, without success. She doesn't want to lose her contacts list which is what would have happened if she followed their advice.


Can anyone recommend a solution please?

I have done this for a colleague.


The iPhone should back up every time it connects it iTunes.


Use this Windows program - http://www.iphonebackupextractor.com - and then these instructions - https://discussions.apple.com/thread/2667637?start=60&tstart=0.


Passcode location is shown on this image here -:


http://media.idownloadblog.com/wp-content/uploads/2011/03/backup-extractor-416x400.png


Should be fine.


Edit to add - have just noticed that this does not work post-iOS5.


As we restored from iOS4 try to find a backup dated between 21 Jun 2010 and the iOS5 update in Oct 2011. Sorry.

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