Jump to content

Recommended Posts

I purchased two radiators and 2 sets of valves for them from Victorian Plumbing. It turned out the valves were the wrong type and I returned them. Several months later, after investigating my return they tell me that they only received one set and sent me a photo to prove it.


It seems to me that someone there who deals with their returns stole the other one. The only other option is that the courier opened the box, took out one of the two smaller boxes inside and returned the other one. That's a bit far fetched.


Each set cost about ?35 and I'm loathe to just write it off but I don't know what options I have. Any ideas?

Unfortunately the contract to deliver is between you and the courier company and Victoria Plumbing is seen to be the innocent party in this situation


Your potential recourse is to put a claim into the courier company for a damaged and incomplete delivery but you may have to prove that you packed securely the items and get proof that they weren't received as you sent them.

The thing that may be in your favour is if the delivery driver took a photo of the package at point of delivery showing it was opened or damaged.


It's potentially a tough one to prove unless you have strong proof (photos) of how the package looked when you sent it and what was in it.


Good luck

I'm pretty sure I took out the optional insurance with the courier. I guess my option is to make a claim on that. What a hassle though given there's no logical reason their driver would interfere with the parcel and deliver half of the contents.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • The current wave of xenophobia is due to powerful/influential people stirring up hatred.  It;'s what happened in the past, think 1930s Germany.  It seems to be even easier now as so many get their information from social media, whether it is right or wrong.  The media seeking so called balance will bring some nutter on, they don't then bring a nutter on to counteract that. They now seem to turn to Reform at the first opportunity. So your life is 'shite', let;s blame someone else.  Whilst sounding a bit like a Tory, taking some ownership/personal responsibility would be a start.  There are some situations where that may be more challenging, in deindustrialised 'left behind' wasteland we can't all get on our bikes and find work.  But I loathe how it is now popular to blame those of us from relatively modest backgrounds, like me, who did see education and knowledge as a way to self improve. Now we are seen by some as smug liberals......  
    • Kwik Fit buggered up an A/C leak diagnosis for me (saying there wasn't one, when there was) and sold a regas. The vehicle had to be taken to an A/C specialist for condensor replacement and a further regas. Not impressed.
    • Yes, these are all good points. I agree with you, that division has led us down dangerous paths in the past. And I deplore any kind of racism (as I think you probably know).  But I feel that a lot of the current wave of xenophobia we're witnessing is actually more about a general malaise and discontent. I know non-white people around here who are surprisingly vocal about immigrants - legal or otherwise. I think this feeling transcends skin colour for a lot of people and isn't as simple as, say, the Jew hatred of the 1930s or the Irish and Black racism that we saw laterally. I think people feel ignored and looked down upon.  What you don't realise, Sephiroth, is that I actually agree with a lot of what you're saying. I just think that looking down on people because of their voting history and opinions is self-defeating. And that's where Labour's getting it wrong and Reform is reaping the rewards.   
    • @Sephiroth you made some interesting points on the economy, on the Lammy thread. Thought it worth broadening the discussion. Reeves (irrespective of her financial competence) clearly was too downbeat on things when Labour came into power. But could there have been more honesty on the liklihood of taxes going up (which they have done, and will do in any case due to the freezing of personal allowances).  It may have been a silly commitment not to do this, but were you damned if you do and damned if you don't?
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...