Help needed re Word

[Sue]

Is there anyone who can help with this, as it's really annoying (and yes, I have googled and posting here is my last resort).

The vertical scroll bar has disappeared. I have no idea why. I am having to use the up/down and page up/page down keys to move up and down documents.

The "show vertical scroll bar" is ticked in the Word settings. I have tried unticking it then ticking it again, and that didn't work.

I have no idea what I might have done to cause this. It has only happened in the last couple of weeks. I've tried reducing the screen size in case the scroll bar had somehow disappeared from view off to the right, but that didn't work either.

All suggestions gratefully received!

And just to repeat, I have googled!!! However I accept I may have missed something vital!

[Spartacus]

What version of word are you using or is it office 365 ?

May help hone in on answers

[Sue]

Good question! My laptop is closed down for the night. I will look in the morning, but I think it's 2016.

ETA: Just realised I could look at the product key box.

It's Office Home 2016 so it must be Word 2016.

[Spartacus]

Okay which version of Windows?

10, 11 or older

[Sue]

Windows 10

[Spartacus]

First thing yo try is this (as itay be windows 10 playing up not word)

Click Start > Settings.

Under Windows Settings, scroll down, and then click Ease of Access > Display.

Scroll down, and then set Automatically hide scroll bars in Windows to Off.

[Sue]

Thanks will try!

Damn it didn't work 😭

Still don't have the scroll bar. Will try restarting the laptop.

Nope. That didn't work either 😭

[diable rouge]

I'm also using Windows 10, so out of curiosity I followed the above instructions to see what my settings are and what other settings there are.

It said the ''auto hide scroll bars'' was ''On'' yet I can see my scroll bars...:)

[Sue]

diable rouge Wrote:

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> I'm also using Windows 10, so out of curiosity I

> followed the above instructions to see what my

> settings are and what other settings there are.

>

> It said the ''auto hide scroll bars'' was ''On''

> yet I can see my scroll bars...:)

Yes, mine must have been set to "on" as well before the scroll bars disappeared, as I never even knew that setting existed and I would have had no reason to change it from what it was.

I usually use a separate keyboard and mouse with my laptop, but lately because I had it in a different room I have been using the touchpad, and I'm wondering if it's something I've accidentally done with that.

It's a Dell.

Nope, just had a look at the touchpad settings and there's nothing I can see that could possibly have caused the scroll bars to disappear.

[Spartacus]

Okay

Next step

In Word

Click File > Options.

On the Advanced tab, scroll to the Display section.

Select Show horizontal scroll bar and Show vertical scroll bar, and then click OK.

If that doesn't help

Step 3

On the Title bar in Word click Word.

Click Preferences, and then click View.

Make sure you have selectec Horizontal scroll bar and Vertical scroll bar and then close the dialog.

[diable rouge]

https://answers.microsoft.com/en-us/msoffice/forum/all/disappearing-right-side-scroll-bar-in-word/e88f1421-b0da-4769-9439-c1687a7ef844

[Sue]

Thanks, I had already done the first part, but I've looked again and they are both ticked, and I've clicked OK again, but no joy.

I can't see anywhere to click "Word" on the title bar, at least I can but nothing happens.

Not sure what you mean by the rest. I can't see "preferences" anywhere.

There's a "view" option, but this doesn't bring up anything relating to the scroll bars. Nor does anything else that I can see on any of the menus.

[Sue]

diable rouge Wrote:

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> https://answers.microsoft.com/en-us/msoffice/forum

> /all/disappearing-right-side-scroll-bar-in-word/e8

> 8f1421-b0da-4769-9439-c1687a7ef844

Thanks.

It's nothing to do with the position of the mouse, that doesn't change anything.

The maximise/restore suggestion doesn't bring back the scroll bar.

I will try the "repair Office" option.

ETA: That hasn't worked either

[diable rouge]

Sue Wrote:

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> I can't see anywhere to click "Word" on the title

> bar, at least I can but nothing happens.

>

> Not sure what you mean by the rest. I can't see

> "preferences" anywhere.

Are you right-clicking?...

[Sue]

diable rouge Wrote:

-------------------------------------------------------

> Sue Wrote:

> --------------------------------------------------

> -----

>

> > I can't see anywhere to click "Word" on the

> title

> > bar, at least I can but nothing happens.

> >

> > Not sure what you mean by the rest. I can't see

> > "preferences" anywhere.

>

> Are you right-clicking?...

Right clicking brings up restore (greyed out), move, minimise, maximise or close .....

[Sue]

Word looks different to usual when I have a document open. Could it have somehow updated??

I have just discovered that if I have an accessibility window open (which I've never seen before) a vertical scroll bar comes up to the left of it with which I can scroll up and down the document.

This makes no sense to me whatsoever ......

[JohnL]

Are you in Web Layout mode

View Menu - near the left you can switch between "Print Layout" and "Web Layout"

[Sue]

JohnL Wrote:

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> Are you in Web Layout mode

>

> View Menu - near the left you can switch between

> "Print Layout" and "Web Layout"

Don't think so but I will check! I would have no reason to be in web layout, in fact I've never heard of it!

[Sue]

Deffo print layout.

I've still got no scroll bar 😭

[DulwichFox]

Not read the whole thread so may of missed this if already posted...

Why does my vertical scroll bar disappear?

Using your browser's magnification or zoom controls may cause scroll bars to disappear.

Observe this phenomenon by opening a Web page and pressing "Ctrl- " repeatedly.

Your actions cause the page's content to shrink in size.

So do you need to use "Ctrl- " repeatedly.

Foxy

[OutOfFocus]

DulwichFox Wrote:

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> Not read the whole thread so may of missed this if

> already posted...

>

In that case, don't post......... We are not talking about a Browser. We are talking about Word, a standalone application.

[DulwichFox]

OutOfFocus Wrote:

-------------------------------------------------------

> DulwichFox Wrote:

> --------------------------------------------------

> -----

> > Not read the whole thread so may of missed this

> if

> > already posted...

> >

> In that case, don't post......... We are not

> talking about a Browser. We are talking about

> Word, a standalone application.

Sorry about that.. My Mistake but this may Help..

Foxy

[Sue]

Foxy, if you read the thread you will see that what is shown in the video was the first thing I checked.

You will also see that I tried the control +/-.

Thank you for trying to help, but unfortunately this is not as simple as it looks, and obviously I had googled before posting on here.

[diable rouge]

Have you tried uninstalling and reinstalling Word?...

[Spartacus]

diable rouge Wrote:

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> Have you tried uninstalling and reinstalling

> Word?...

That's akin to banging the side of the screen to dislodge the pesky scrollbar