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Latest Discussions
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By ClaireHouse · Posted
Immy, our 5yr old Tuxedo cat, has been missing from our home on Landcroft Rd for 24hrs. She’s new to the area, very nervous, and is likely hiding in a bush/tree. PLEASE message msg if you see/find her. Many thanks, Claire -
“54 Ea” must be 54, East Dulwich Road? Which is the other side of the road. Isn’t there a combined pay phone/ cash machine kiosk outside the Londis? -
The co-op uses ATMs operated by Cardtronics, and they also operate a digital ATM service (meaning he could have made those transactions electronically). That cashpoint is operated by Natwest. It sounds like he brought up their 'Get Cash' scheme screen as the distraction (a way that allows Natwest customers to withdraw cash without needing to use their card). So he was using a skimming device to steal your card in that moment, but brought up the Get Cash screen to distract you while he did that. Your confusion was just long enough for him to get away. Card thieves are incredibly slick. Here is some info on Natwest Get Cash for reference - 'To use a Get Cash code at a NatWest ATM, you first initiate the withdrawal through the NatWest mobile app, which generates a secure code. You then visit a compatible ATM (NatWest, Royal Bank of Scotland, or Tesco ATMs). At the ATM, press the "Enter" key and follow the on-screen prompts, entering the code twice. The code is valid for 3 hours, and if expired, funds will be recredited to your account.' I use that cashpoint all the time, so it's good to know if a local thief is targetting Natwest ATMs. -
By thejournalist · Posted
So, i've had time to think about ever step of this incident. The main points are: I'd entered my pin number and was on the screen/page where you put in how much you want to withdraw At exactly that point the guy appeared and said the machine had taken his card, and started waving his hands over screen A 'menu' option came up on screen with two choices, one bottom left, one bottom right The bottom left option said something about entering a code to continue with transaction The guy was saying "press that or it'll take your card" - I didn't press either but he might have I haven't ever seen these on-screen options before - I didn't enter any details The guy then disappeared I pressed the 'cancel' button on keypad - the physical keypad - same screen options remained - no card was returned Within 30 seconds of me realising card wasn't coming out I froze card on banking app and immediately had two txt msgs from bank saying transactions were being declined (but one for £251 had already gone though). The ref on bank statement for all three was: CARDTRONICS UK LTD BT KIOSK O/S 54 EA. Bank statement also said the date, time and that there was a £1.50 ATM withdrawl fee. I checked to see if there's a cashpoint in newsagent next door, but there's not. The cashpoint at petrol station is free so no ATM fee there eiher.
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