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Sue

By Sue
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Joe

Joe

Posted
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Posted

Hi Sue.


You definitely shouldn't need to keep logging in.


I suspect the problem is that you have some cookies stored on your phone/laptop from the previous forum software which are conflicting with the new forum software.


Could I ask you to try something which might help? If you go to the bottom of any page on the forum, click the icon in the corner and press the Delete Cookies link. Pressing it will log you out, however next time you login it should clear any conflicting cookies. Hopefully that will stop you getting logged out in the future.

 

delete-cookies.png.ba32068caa1f49e0796a29cd973ae8af.png

 

Let me know if you are still consistently having to login even after you've used that Delete Cookies link.

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  • 2 weeks later...
ianr

ianr

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Posted

Logging out will delete the 'remember me' login key on that machine. Is that what's happening?


Alternatively, I see that manually deleting all my browser cookies for the forum after having closed it produces the same outcome. So perhaps you should check whether your browser's set to delete all recent cookies at the end of a session. That should probably be configurable somewhere among its privacy or security settings.


Observation for Joe: my second para. was an edit of the already posted post, but doesn't have any added annotation to say so; nor does this one. But an edit just made to an old post in The Lounge has been annotated.

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  • 2 weeks later...
Sue

Sue

Posted
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Posted

Logging out will delete the 'remember me' login key on that machine. Is that what's happening?


Alternatively, I see that manually deleting all my browser cookies for the forum after having closed it produces the same outcome. So perhaps you should check whether your browser's set to delete all recent cookies at the end of a session. That should probably be configurable somewhere among its privacy or security settings.

I don't log out, so it's not that.


Would deleting all cookies not also delete the fact that you are logged in?


I never once had this problem with the old forum, and now it just keeps happening.

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Joe

Joe

Posted
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Posted

Its a bit of a weird one. I've not been getting logged out on my own devices, but I'm sure that it happening to certain people as I can see you are having to submit logins on a regular basis.


I still think its related to some conflict caused by cookies for people who used the old forum system. I'll let you know if I find anything.

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  • 4 weeks later...
  • Administrator
Administrator

Administrator

Posted
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Posted

Thanks for the update Sue.


To be honest its a bit of a mystery to what caused this. It seems like some people's cookies were being reset to a 'guest' user. But the issue wasn't consistently reproducible for me, so its very difficult for me to investigate :(


Please let me know if it does happen again. It if does I will raise a support request on the phpBB community forums.

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