Broadband Deals

[queeniequenell]

Hi

I live in SE22 and currently have my broadband with Virgin and they are charging over £30 a month for it.  Has anyone successfully moved from Virgin over to a cheaper deal please? 
Thanks

Q

[jazzer]

I suppose it depends what package you have, what up and down load speeds you are looking for, if you are on fibre or ADSL? 

[Sally Eva]

you can certainly switch from VM. Apparently they are under investigation from Ofcom for making it hard to cancel their packages. They are good at bidding themselves down so I should give it a try

[WomblingFree]

I recently moved from Virgin to Community Fibre - now paying £20 a month and service has been good so far.

Cancelling Virgin by both phone and chat was incredibly painful and I totally get the Ofcom investigation. You can also cancel by letter which I wish I’d done.
That said, the phone/chat people offered price reductions quite quickly, so if you’re happy with service that might be the path of least resistance.

[queeniequenell]

Thanks very much for the responses, I dropped having the ‘Virgin Package’ of home phone, tv and broadband to move to just broadband and as I did not get back to them within the 14 day new contract cooling off period,  to cancel the £33 a month they offered me for broadband only, I guess I am stuck in a contract and that will be my going rate for now, so much better than the deal I had with them previously though. It is clear I could get it quite a bit cheaper, so will keep an eye on that, but also work from home on a helpline, so need fast and efficient broadband. This issue about fibre or not fibre, transferring over from virgin to other providers has thrown me a bit, but when it comes to tech I am easily thrown!!!

Q