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I booked a last minute appointment today for an eye shape as a bit of a treat as my family and I have a lot going on - cancer, dementia - so I fancied a little pick me up today. However, I left Dr Boo's feeling the exact opposite! As soon as I had arrived at the beauticians a lady greeted me with a scowling face and basically started shouting at me saying that I was late. Apparently, she was the manager of the place! 😞 My first reaction was to apologise as I had found it difficult to park and therefore I assumed that trying to find a parking space had taken longer than I had thought. But she continued to tell me off/shout at me - even after I'd apologised - so I calmly pointed out to her that I didn't think her behaviour or attitude was an appropriate way to greet a customer! I then went upstairs with the actual beautician who did my eye brow shape. She was deeply embarrassed by her manager's outburst and exceedingly apologetic - btw she was also an excellent beautician who did a brilliant job shaping my eye brows. 5 stars for her! When I got upstairs there was clock in the treatment room which said 12.18 - my appointment was at 12.15! Taking into account the altercation downstairs, plus walking up the stairs to the treatment room it seems that I wasn't actually late for my appointment at all! (See attached photo). When I went back downstairs I spoke with the rude manageress and said I want to make an official compliant, and showed her the photograph of the clock saying 12.18 and asked her why she had she been so rude to me when I wasn't even late. TBH even if I had been late I still shouldn't have been shouted at in that way. Her response was to say that the clock in the treatment was wrong and her watch was right and that I was at least 5 minutes late!? Even if that had been the case, no-one warrants that treatment. I have never left a negative review before now, however, when I tried to get hold of the owner of the beauticians to complain, the number I'd been given didn't work. Surprise, surprise. So, Dr Boo I'd suggest you immediately put your manageress on a training course. And perhaps the owner could give me a call to apologise! No stars for the rude, and completely in the wrong manageress, but 5 stars for the lovely beautician who actually gave me an eye brow shape. -
By Renata Hamvas · Posted
While Dulwich library is closed for refurbishment, the other libraries in the area have extended opening hours . Nunhead Library on Gordon Rd ( just off Nunhead Green) is open Monday to Friday 10am-7pm and Saturday 10am-5pm. The refurbishment of Dulwich library is likely to take 6 months -
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By James Barber · Posted
The proposed BT freestanding advertising/street hub unit is proposed to be placed immediately adjacent a Bus Stop area. It will impede people entering and leaving buses that stop at this bus stop. It would block buses deploying their disabled ramps. Frankly, I am amazed this wasn’t caught at the application initial assessment and rejected. This proposal will cause problems, it is clearly discriminatory towards disabled people and people requiring wheelchairs. Equally it would block people with prams from accessing buses that stop at this bus stop. I would encourage people to email the case officer pointing out the blindingly obvious - [email protected]
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