Pressure Thameslink to add proper signage to Denmark Hill station

[DenmarkHill3]

There's currently no signage on the busy side of Denmark Hill station. Thameslink claim the signage on Champion Park is 'clear and obvious', despite there not being any 🤔

I've started a petition if anyone is inclined to sign: https://you.38degrees.org.uk/petitions/thameslink-to-add-signage-outside-denmark-hill-station

[malumbu]

Have you formally complained?

[DenmarkHill3]

Yes - they couldn't give a monkeys! I can't stand Thameslink

[malumbu]

I had an issue years ago and my MP was reasonably engaged.  He wrote a separate PS at the end of the letter, so definitely didn't rely on a stock letter.  Need to test out the current one out on some other rail related stuff.  If you are unhappy with Thameslink then go to the ombudsman.  My issues are with SWR, should lose their franchise, and GWR at station ticketing.  I'd love a single ticketing system across all providers 

[DenmarkHill3]

Thanks - I've written to Harriet Harman, so hopefully she can do something. What annoys me the most is that it's clearly lacking, and they just don't care whether people can find the station or not. I live very near it and am asked all the time where the station is! 

[Penguin68]

There may be a problem here about authority - street furniture (i.e. signposts) are the remit of local authorities, not railway companies - and although Thameslink uses Denmark Hill is it actually 'their' station, or is it Network Rails? I suspect that the best that could be done by rail companies is to signpost actually on the station, which may be unnecessary if you've got that far.

I agree the signposting isn't good, but whose fault that may be is moot. And who must remedy it mooter.

[DenmarkHill3]

So apparently it's up to Thameslink, but to add Overground signage (as they did on the other entrance) they have to work with TfL. When I contacted Thameslink, they flat out refused to countenance putting any signage up! Ultimately it's up to them