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A&E isn't allowed to turn people away at the triage stage, even people with hiccups and ingrown toenails... the kinds of ailments a GP might be able to advise against seeking emergency care for. https://www.england.nhs.uk/2025/12/aes-under-siege-from-hiccups-and-ingrowing-toenails/
If you had something which was serious enough to go to A&E, you should have gone to A&E in the first place!
You would be highly unlikely to get a GP appointment on the day you phoned, in any case.
I'm assuming that if you phone a surgery during staff training it is still possible to speak to someone. But even if not, the automated message at my surgery says at the outset under what circumstances you should be going to A&E.
Hopefully the vast majority of people are sensible enough not to just turn up at A&E unnecessarily, and if not, hopefully they would be turned away at the triage stage in any case.
Would you prefer it if your surgery did not train its staff?
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