Internet /ISP in SE London

[NewCrossAntony]

Good morning Everyone 

I wonder if anyone can offer advice

My ISP has told me the copper ADSL service is being withdrawn, but fibre is not available in my area- New X gate

Has anyone else had this problem, and which ISP for ADSL can you recommend?

(I am with a small ISP, and when I enter my landline on their site, it returns as No Services Available!)

Edited November 19, 2024 by NewCrossAntony
Title

[DGM-1986]

It will go to SOTAP service, basically adsl with no dial tone 

Telephone will be voip 

[Penguin68]

ADSL over copper is obsolete, but until the copper is pulled you should be able to get a partial fibre service FTTC - (fibre to the cabinet) before full fibre to the premises (FTTP) is rolled out by BTs infrastructure subsidiary. If your current supplier doesn't offer this another will, including BT Retail, which may now be trading as EE. 

 

[alex_b]

Andrew and Arnold are very good. They have UK based techies and are proactive in managing OpenReach as the copper supplier. 

[DGM-1986]

Adsl over copper is not obsolete, these are lines that are fed on exchange only and are still being installed now and will be for foreseeable, they are being changed to sotap which is basically no dial tone and will be voice over internet 

[OutOfFocus]

I think your ISP has jumped the gun - told you about a change that isn't quite here.

I agree with suggestion of https://www.aa.net.uk/ - i have been with them since ADSL was invented and found them helpful.

[tlu]

Andrews and Arnold are brilliant https://www.aa.net.uk/. If there's any problems someone picks up the phone on the 2nd or 3rd ring and several times they have rung me immediately after I sent an e-mail. As they are primarily B2B, their support is excellent and there are a lot fewer miscommunications with OpenReach. Go to their website and enter your postcode which will show you exactly what type of broadband is available in your area.

[Kipper_1972]

aa.net.uk they know every service available on Copper/Fibre and they know how to deal with BT/OpenReach any time there's issues. My parents had problems for years on their ADSL in Lewes different ISPs (including BT) A&A fixed it in a few days

[Romnarz]

Andrews and Arnold are very expensive - reallly geared up to providing broadband to commercial operations and business , etc.

Just go to uswitch or moneysaving expert websites  and type in your postcode. Some homes are covered by several providers others may have a more limited choice. Most areas in London are well covered. community broad band are a new 'kid on the block' get good reviews and very fair prices, they had a stall in Morrisons for some time and were touting for new busness so must be avaiable in the Peckham area. Unfortunetly not in my road ! 

[hfoster]

You probably have already checked them out, but Virgin Media are often an option. Your ISP won't suggest that, as they can't provide services over them, only Virgin Media themselves can.

Support can be a bit terrible though, but mind you which residential ISP doesn't?