Royal Mail non delivery of parcels

[Happyme5]

Hi all is anyone having difficulties with the Peckham sorting office?   I had a "Sorry we missed you card" on Monday 9th December.  On the parcel tracker it said that there was a failed delivery attempt on Saturday 7th December.   I went on line and booked a delivery to East Dulwich post office on office lane.  Anyways the parcel wasn't delivered there and each day I had an email stating that the parcel delivery attempt failed as it appeared that no one was in.   I called on Friday they said that no delivery had been attempted as they had no staff.  I went to the sorting office in Peckham on Saturday and the office was closed.  I called again and I was told there was a power failure so the office was closed.  However I could see lots of lights on and also lots of staff and vans there.  On Friday and. Saturday I was assured that I would be reunited with my parcel within 72 hours.  Well guess what I called again today and the manager from the Peckham sorting office has no said that Lordship Lane post office is now refusing to accept any parcels from the royal mail.     I have now redirected the parcel to the smaller post office in Forest Hill Road.  And I hope it arrives on Thursday to his week.  Does anyone have any knowledge about what is going on.  My complaint has me been escalated/but I doubt that will help. Any advice please.

Edited December 17, 2024 by Happyme5

[Guest]

I arranged a collection of 2 parcels for Saturday but no-one turned up.  The management there are useless we have had no post for days.

[Sue]

I have found phoning the central Royal Mail complaints department usually produces a result  🙄 though of  course it shouldn't be necessary