Advice on iPhone security and mobile company required

[beansprout]

Hi,

Over the last few months, even though i phone is up to date with security, I am having several problems. The most frustrating  is going on long journeys by train and just not connecting or at best very patchy with free Wi-Fi - as on train. Apps especially train line just not connecting at all but strangely iPad works well. Been to Apple Shops - no help at all. Switched it off waited and switched on again - nothing..! Beginning to drive me abit insane and certain,y very grumpy! I am with id mobile and have been with them for years.

In despair bought an android phone and pay as you go with EE to test out before taking a contract - certainly much better all round but all my stuff is on iPhone and really don’t need to  take two phones out & about with me.

Are folk happy with EE? I won’t go near Virgin or Sky - had bad experience with both.

Do I need to add extra security to iPhone? Thought they were “King” of that side. 

Something must be overlooked by me as aside from above seem to have regular scams a well 

Can I take it somewhere reliable for someone to check my settings? Done all that and still having problems.

All helpful suggestions greatly appreciated.

Thanks.

 

 

 

[Sue]

Have you talked to iD?

I've been with them for ages and have never had any problems.

They run  on 3's network.

But the WiFi isn't anything to do with your phone call provider, is it?

Have you tried asking  a (reputable) phone shop which isn't just Apple?

How old is the iPhone?

Not being funny, but if it's just train WiFi you have issues with, are you sure you are going through the correct process to connect with it on your phone?

I use the Oxford Tube (aka bus) WiFi quite a lot, and it can be confusing, plus they actually say that the connection may sometimes be iffy,  depending on circumstances. That is down to their WiFi, not your phone.

Could the same be happening on the trains?

Edited January 27 by Sue

[beansprout]

Been with ID for years and thank you I do know how to access wi fi - and don’t have the problems I have been experiencing recently. 

Even asked a young person today on the train and they could not understand it either.

No problem with my android phone at all - Well not to this level.

As an example, would not connect ie my iPhone at Waterloo Station today - had various staff members try - result had to pay for a return ticket on top of what I had already paid out!!
 

Sat in a Curry store, about 10 days ago and refused to move until they had sorted out the fact that ID had locked me out of the system. Did get it all sorted out and running via help from ID - they are an online company but Curry’s have, let’s call it a “hot line” to them. I have found a number as well on line - who knows if it works or not - I am classified as a vulnerable person, hate to have to use it as a way of getting a result.

No joy what so ever at the Apple Shop - couldn’t even get them to book an apt for me at their tech team for the same day - was prepared to wait a couple of hours but no, come back following day at blah time and noI did not use my disability to get more help.

Bus is fine, outside is patchy but so be it - just have to find a good spot, can connected to all free wi fi in Malls and pubs, cafe etc.

Please give me the name of a reputable phone shop, if you have one.

You seem to be having difficulties as well with your laptop/ computer etc

My phone is only 2 /3 years old..

Thanks for your comments and replying.

 

[Sue]

19 minutes ago, beansprout said:

Been with ID for years and thank you I do know how to access wi fi - and don’t have the problems I have been experiencing recently. 

Even asked a young person today on the train and they could not understand it either.

No problem with my android phone at all - Well not to this level.

As an example, would not connect ie my iPhone at Waterloo Station today - had various staff members try - result had to pay for a return ticket on top of what I had already paid out!!
 

Sat in a Curry store, about 10 days ago and refused to move until they had sorted out the fact that ID had locked me out of the system. Did get it all sorted out and running via help from ID - they are an online company but Curry’s have, let’s call it a “hot line” to them. I have found a number as well on line - who knows if it works or not - I am classified as a vulnerable person, hate to have to use it as a way of getting a result.

No joy what so ever at the Apple Shop - couldn’t even get them to book an apt for me at their tech team for the same day - was prepared to wait a couple of hours but no, come back following day at blah time and noI did not use my disability to get more help.

Bus is fine, outside is patchy but so be it - just have to find a good spot, can connected to all free wi fi in Malls and pubs, cafe etc.

Please give me the name of a reputable phone shop, if you have one.

You seem to be having difficulties as well with your laptop/ computer etc

My phone is only 2 /3 years old..

Thanks for your comments and replying.

 

Sorry if I offended you. I was trying to be helpful.

I did not mean to imply you know nothing about WiFi, but I have found as I said that connecting away from home can sometimes be difficult, especially when travelling.

On at least one occasion I found that the reason I couldn't connect to the WiFi  was because I wasn't doing things correctly, and on  other occasions the problem was with the Oxford Tube WiFi.

If you can connect OK to free WiFi elsewhere, would that not seem to imply that the problem is specifically with the train and station WiFi?

So either there is something wrong at their end, or (if other people can connect to it at a time when you can't) something wrong at your end, which could be the phone, but why would it connect to free WiFi at other places but not on trains? 

I don't have the name of a reputable phone shop, sorry.

What I actually meant by that was that I would avoid shops like the many small phone shops  in Peckham. I didn't particularly want to spell that out.

I'm sure some of them are fine, but my daughter had a phone battery replaced at one, and it failed very  shortly afterwards.

Unless you have a recommendation for an independent phone shop from a reliable source, I would stick to the major high street phone shops?

I am with iD. They have various ways to contact them, including online chat. I just had a look.

You say you are classified as a vulnerable person, and their website says they have special provisions for vulnerable people? There is a link on their website to find out more. I'm not sure why you would not want to use those provisions if they might get you help more quickly? I imagine that is what they are there for?

But to the best of my knowledge the WiFi problems you are having  would have nothing to do with  your phone call supplier? I'm sure someone will correct me if I'm wrong.

I only asked the phone's age in case that was a contributing factor. If it's only 2 or 3 years old, then of course it shouldn't be. 

Yes I'm having problems with my laptop, but I'm not sure why that's relevant? I only bought it in May,  it's still under guarantee,  it developed a clear fault out of the blue,  it's been a pain, and I'm very grateful to the local people who have helped.

I never claimed to be any kind of technical expert, far far from it. I'm in my mid seventies and technology is a complete mystery to me 🤣

Anyway, again, I'm sorry if you were offended by anything I said, and I hope you will get things sorted out soon.

Just noticed you said you have "regular scams" as well. I think we all get those, at least I do! 

You should be able to report the phone number as spam and also block the number (and similarly for emails) however sadly I think it's pretty impossible to get rid of them altogether.

I save the number in my contacts as spam, so if it should get through again it comes up marked as spam, and I just don't answer it.

If I get a call from a number I don't recognise I do usually answer it, as sometimes it's a genuine call, but if it's spam I just tell them to eff off (except I don't say eff) and then block the number.

[Twoddle]

Android phone with EE network on a £10/mo sub works fine for my needs ie. WhatsApp, plenty of data, calls and texts.

Can't comment on iPhone, Apple don't exist in my world. Security-wise I guess the nightmare is getting your phone nicked while it's in an unlocked state, or another thing they do is surreptitiously video you from a distance typing in the passcode then nick it. Banking on the phone sounds iffy too because the 2FA (2 factor authentication) is the phone itself, yeah right.