ID Mobile - anyone else having problems?

[beansprout]

Been with  them for years but over the last year, service has really dropped. Can’t load or access site and having finally found a contact number for them, have confirmed that for months now they have had internet problems. Can’t even make calls on a regular basis. Didn’t even want to encourage me to stay! 
So sadly I am off.

Been recommended Labara - looks good and I believe piggy backs off Vodaphone which can’t be as bad as Three. Any views? Tks.

[Sue]

On 07/02/2025 at 10:10, beansprout said:

Been with  them for years but over the last year, service has really dropped. Can’t load or access site and having finally found a contact number for them, have confirmed that for months now they have had internet problems. Can’t even make calls on a regular basis. Didn’t even want to encourage me to stay! 
So sadly I am off.

Been recommended Labara - looks good and I believe piggy backs off Vodaphone which can’t be as bad as Three. Any views? Tks.

That's very odd.

I'm with iD and have had no problems making calls at all.

I don't understand the internet issues. They don't provide internet, do they?

Do you mean specifically their own website? If so, why on earth don't they get it sorted out?!

[KalamityKel]

Doesn't ID piggy back off of Three?

[beansprout]

Yes they piggy back off three - found a number to actually speak to them. We’re not fussed I was leaving, said they were having problems. Really is ridiculous - have worse reception in London than Devon - doesn’t connect at all now and I am along Southbank way. Calls keep being disconnected.

Sadly, I am done with them - overcharged me for one month and not refunding.

Going to Libra - not possible  to be as bad as ID - literally been going on for months and as they admitted last year to me when I was having problems with their ap “ yes, we have been experiencing problems”!,

[Sue]

13 hours ago, beansprout said:

Yes they piggy back off three - found a number to actually speak to them. We’re not fussed I was leaving, said they were having problems. Really is ridiculous - have worse reception in London than Devon - doesn’t connect at all now and I am along Southbank way. Calls keep being disconnected.

Sadly, I am done with them - overcharged me for one month and not refunding.

Going to Libra - not possible  to be as bad as ID - literally been going on for months and as they admitted last year to me when I was having problems with their ap “ yes, we have been experiencing problems”!,

Actually that's interesting.

I have had the occasional call cut off, but I thought I must be leaning on something on my phone by mistake. It never occurred to me it was anything to do with iD!

But I've never had problems connecting in the first place, anywhere in London (or anywhere else).

Maybe I've just been lucky.

The only problem I've ever had with iD/3 was quite a long time ago when the whole of the network suddenly went down for a while. I can't remember how long for.

Where is Southbank way? Is that where you live, or do you mean you were writing that post while near the Southbank?

What network do Libra piggyback on?

[beansprout]

Sue,

Southbank in London  - you must know this and I don’t need to spell it out to you - must be having brain fog….

Libra I believe piggy backs off Three.

if you go on ID website, you can see numerous people complaint about service anyway it is a dead subject now as I am leaving them having been with them for over 7 years

 

 

[Sue]

3 hours ago, beansprout said:

Sue,

Southbank in London  - you must know this and I don’t need to spell it out to you - must be having brain fog….

Libra I believe piggy backs off Three.

if you go on ID website, you can see numerous people complaint about service anyway it is a dead subject now as I am leaving them having been with them for over 7 years

 

 

I wasn't trying to be funny!

I wasn't clear what you meant. Of course I know where the South Bank is! 

You said "I am along Southbank way and calls keep being disconnected".

As I then said, I didn't know if you meant where you lived (I have no idea where you live, or if there is some road round here called Southbank Way which I hadn't heard of) or whether it was somewhere you were temporarily.

I googled Libra and nothing comes up re phones, only astrology 😂 Do you mean Lebara?

They piggyback off Vodafone. If they piggybacked off Three  I imagine you would have exactly the same problems as you are having now (I'm assuming it isn't a problem with your phone) so there wouldn't be much point in changing!

I will have a look at the iD website, however people who are happy with a service (like me, in this case) generally don't go onto a company's website to praise them, only if they have cause to complain.

That isn't to say that there may not be a problem with iD, but some sort of independent comparison (I don't know if Which have investigated) would be a better way of finding out.

Anyway, I hope you have better results with your new provider. When my brother lived in East Dulwich, he and his family had to switch from Vodafone when they moved within the area,  because they got no mobile signal at all in their new flat and had to go up the street to make phone calls.

Hopefully you will have a better experience!!!

[Sue]

I googled their reviews. You are right, they do have a significant number of complaints, although overall they get over four stars.

Their customer service made some useful suggestions to somebody with connection issues - I wondered if you had seen this response?

[jazzer]

Lebara,

Got a great online deal with them through a comparison website

Been with them for 5 yrs now, generally no issues

Coverage has been fine, problems on Underhill and Woodvale sometimes, but unsurprisingly perhaps because of the terrain the signal is weaker there? 

[Sue]

On 15/02/2025 at 23:02, jazzer said:

Lebara,

Got a great online deal with them through a comparison website

Been with them for 5 yrs now, generally no issues

Coverage has been fine, problems on Underhill and Woodvale sometimes, but unsurprisingly perhaps because of the terrain the signal is weaker there? 

Yes, my brother lived in that area and had to change to something other than Vodafone.

He didn't just have a "weak" signal. He had no signal at all.

[beansprout]

In my case, internet doesn’t work even in London, incoming cals disconnect b4 u can even pick up calls! 

Reinstalled ap & now even worse! Can however, access where I am regarding billing etc.

Been with them 4 for years - been bad for over a year.. blamed my phone etc- lucky for me, can just change & leave, hopefully without any delay as only SIM pay as you go…

Must be just unlucky….. would not recommend them now to anyone - if all else fails will just very very reluctantly ho to one of the big 4 & take a contract, which seems to have to be 4 two years or just might decide to not have a phone at all..

 

 

 

 

 

 

[Sue]

15 minutes ago, beansprout said:

In my case, internet doesn’t work even in London, incoming cals disconnect b4 u can even pick up calls! 

Reinstalled ap & now even worse! Can however, access where I am regarding billing etc.

Been with them 4 for years - been bad for over a year.. blamed my phone etc- lucky for me, can just change & leave, hopefully without any delay as only SIM pay as you go…

Must be just unlucky….. would not recommend them now to anyone - if all else fails will just very very reluctantly ho to one of the big 4 & take a contract, which seems to have to be 4 two years or just might decide to not have a phone at all..

 

 

 

 

 

 

Did you see my post above where iD suggested to someone else with your problems that it could be a sim or device issue?

Why are you so sure it isn't your phone that has developed a fault? Phones can and do go wrong (reinstalling the app would not help if your phone itself is faulty).

To test this out: 

Have you tried your SIM card in somebody else's phone? If they don't have connection problems, then the fault is with your phone (though see below - your SIM card could be faulty, in which case this test wouldn't work).

Have you tried somebody else's SIM card in your phone? If you still have the same connection problems, then the fault is with your phone.

Both of those tests would tell you if the problem was with your phone rather than the network. Only if  the connection problems continued would the problem probably be with the iD network.

Have you asked for another SIM card to try out (with the same phone number, obviously!) in case your SIM card has become faulty?

Have you tried their live chat (link above) which they say can help with further troubleshooting?

These things would be quite quick and easy to do, and could save you a lot of time and inconvenience changing providers!

Edited February 18 by Sue

[beansprout]

Yes—- not phone at all - got that checked out last week.

is an id issue— 

works for you… just drop it now - you are really like a dog with a bone..!!

Oh, asked for another sim las year - as refused..

Tried again this year and never received it… 

 

[Sue]

8 hours ago, beansprout said:

Yes—- not phone at all - got that checked out last week.

is an id issue— 

works for you… just drop it now - you are really like a dog with a bone..!!

Oh, asked for another sim las year - as refused..

Tried again this year and never received it… 

 

Beansprout, I think that's quite unfair.

I was  only trying to help.

How was I to know you had your phone checked out last week? I thought I was making a useful suggestion. It's good that you have now eliminated that possibility.

What I couldn't understand is, if it is an iD (and hence 3) issue, and the connection all over London is as bad as you are experiencing, then everybody using iD or 3 would  be having exactly  the same problems.

I hadn't seen any publicity, so I just googled.

It seems that reception in central London and other densely populated areas is a known problem with 3/iD, so I must just be lucky. Though none of the posts I could find were recent.

 I hope you have better luck with a different provider.