Anyone else getting constant urgent messages from Microsoft/virgin etc

[alice]

In the last few days, I’m getting 10 plus emails a day saying I need to do something urgent to my phone. I’m just deleting hesitant to unsubscribe because that might take me into a virus. but what can I do and is there a safe way of finding if it’s actually  genuine?

[diable rouge]

Place your on-screen cursor over the name of the sender, the sender's actual email address should appear, often with scammers it comes up with  a very unbusinesslike address.

Failing that, you should be able to speak to Virgin and ask if legit, Microsoft on the other hand I wouldn't bother trying to contact...

[Sephiroth]

would be odd if both virgin AND Microsoft felt you needed to do something with your phone. Almost certainly a scam

 

Saying that - a quick google shows there can be an issue between MS Outlook and Virgin re emails

 

Paste the text of the messages in here and we can have a look

 

 

  On 11/03/2025 at 16:20, diable rouge said:

Place your on-screen cursor over the name of the sender, the sender's actual email address should appear, often with scammers it comes up with  a very unbusinesslike address.

Failing that, you should be able to speak to Virgin and ask if legit, Microsoft on the other hand I wouldn't bother trying to contact...

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sometimes the address can be similar - bit not quite right - as another way to fool

[alice]

 

Thanks for the ideas

threatguardpro.com  comes up if I hover over the unsubscribe thing.  

ultranetshield.com  

It looks like they are just companies selling an anti virus product - but how can I stop them?

 

 

[Sue]

  On 12/03/2025 at 16:55, alice said:

 

Thanks for the ideas

threatguardpro.com  comes up if I hover over the unsubscribe thing.  

ultranetshield.com  

It looks like they are just companies selling an anti virus product - but how can I stop them?

 

 

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Mark them as spam?

Then they should in future go straight into your spam folder, if not stopped at source (don't know what the correct term is).

[alice]

thanks but I don't know how to do that.

it does give me 2 options report or block - which would be best?

[Sue]

  On 12/03/2025 at 20:08, alice said:

thanks but I don't know how to do that.

it does give me 2 options report or block - which would be best?

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Don't know, sorry.

Do you use Gmail? I think that gives you the option to do both.

But I'm a bit confused about the references to your phone.

Have you tried googling the content of the emails, to see what comes up and if other people have had the same thing?

Is the attached (in red) the options you are getting?

 

Blocking would stop the emails coming to you from that sender again. So you wouldn't need to go down the "unsubscribe" route if you don't want to click on unsubscribe.

Reporting spam would let gmail know there's a wider problem, presumably, but I don't know what they would do then.

If you are getting inundated with the same emails, doesn't sound legit to me. I would at least go for the blocking option!

 

Edited March 12 by Sue

[alice]

Yes thanks that's exactly the choices I get.  I will block and if somehow they find a way back I'll report.

[alice]

Big thanks to everybody who helped the problem is now solved