Royal Mail and Post Services

[RyeView]

Anyone else experience a run of poor post services of late? 

We keep getting notifications that the Postie couldn't access for delivery or that we requested a different date when that's not been the case.

Plus Lordship PO is set to only open 2 hours a day from July 10th? Are they bringing Royal Mail down from the inside?

[nerl01]

Yep, same around Peckham Rye Park. It was truly awful for about a year, then it improved in the last 6-8 months but now it's getting worse again!

[Rockets]

The frustrating thing is when you get an email saying they couldn't deliver as no-one was in when you have been in all day and no postie has been anywhere near the house...

[Penguin68]

1 hour ago, RyeView said:

Plus Lordship PO is set to only open 2 hours a day from July 10th? Are they bringing Royal Mail down from the inside?

The Post Office and Royal Mail are separate companies.

1 hour ago, RyeView said:

Anyone else experience a run of poor post services of late? 

In my end of Underhill we are down to one postal delivery a week now, and have been for several months. More parcels of course, but they're better earners.

[Nigello]

Is there a phone number for the Peckham sorting office that anyone could share? 

[x2000traveller]

S24 9xx seems to down to approx two deliveries a week.  Been various times like this in the past 20 years-odd.

No why to flag up via the Royal Mail Website.  Is there anyway of getting anyone to do anything about this?!!

[Sue]

11 hours ago, x2000traveller said:

S24 9xx seems to down to approx two deliveries a week.  Been various times like this in the past 20 years-odd.

No why to flag up via the Royal Mail Website.  Is there anyway of getting anyone to do anything about this?!!

S24?

I just googled Royal Mail complaints and it went straight to this page.

If you phone Royal Mail you can also make a complaint, though it takes forever to go through all the options and then to speak to someone.

It's probably a lot quicker to do it online.

Not that you will actually get anywhere in this case.

You are probably marginally better off contacting your MP, not that they will probably get anywhere either.

[Sue]

Is anybody else finding that the Royal Mail app currently goes round in circles?

I am trying to rearrange a delivery date.

I sign in, rearrange the date, then it goes back to the sign in page without having changed the date.

Every time, I have to do it on the Royal Mail website rather than the app 🤬

Edited June 21, 2025 by Sue

[Rockets]

We are not the only ones:

BBC News - Residents feel 'forgotten' after Royal Mail delays

https://www.bbc.com/news/articles/c78n90q8lx7o

[Earl Aelfheah]

On 21/06/2025 at 17:52, Rockets said:

We are not the only ones:

BBC News - Residents feel 'forgotten' after Royal Mail delays

https://www.bbc.com/news/articles/c78n90q8lx7o

Wow, that’s crazy

”Performance data shows 70% of first-class mail was delivered on time in Croydon and 71% in Sutton, well below the legal target of 93%.”

Sounds like they may have decided it’s better to pay the occasional fine than invest the money needed in improving the service.

Edited June 23, 2025 by Earl Aelfheah

[Sue]

Much as I hate to defend Royal Mail, I am finding things like medication and printer ink arrive very quickly.

[Lynne]

A letter has been sent to us twice and still not arrived. As people are saying, after a slight improvement, services have collapsed again

[pikeyed]

I really don’t want to be a complainer, but mail is definitely no longer arriving in SE22.

[Pugwash]

Took 2 weeks for a Fathers' Day card to arrive from Sussex.

[Sue]

11 hours ago, pikeyed said:

I really don’t want to be a complainer, but mail is definitely no longer arriving in SE22.

Well, some of it is! I'm still getting some post.

I see my regular postie out and about quite frequently.

I imagine that on top of all the other issues, Royal Mail is now well into the summer leave period, so there must be fewer staff available to sort and deliver the post.

Though you might also think that that could mean more overtime opportunities for the ones not on leave.

Who knows.

[Lynne]

Yesterday we received about 3 weeks worth of post. This included duplicate documents where we'd had to ask for another copy since the first copy never arrived, bank papers, my new driving licence and one mis-delivery. 

We'd spent ages in the last few weeks either on the phone or convoluted websites trying to chase these things.

I'd rally like to co,plain but have a feeling I'd be wasting my time.

[spider69]

Miatta Fahnbulleh MP House Of Commons LONDON SW1A 0AA 185 Farringdon Road London EC1A 1AA www.royalmail.com Dear Ms Fahnbulleh Chadwick Road, LONDON SE15 4PY Thank you for your communication regarding mail deliveries to addresses on Chadwick Road. Delivering a reliable service is our top priority, and I am very sorry that your constituent has cause for concern. I am always disappointed when I hear that any of our customers do not feel that they are receiving the service that they ought to. Following your communication, I contacted the Customer Operations Manager at Peckham Delivery Office. They have advised me that there are no current issues with the delivery of mail to addresses on Chadwick Road. They have confirmed that mail deliveries are taking place six days a week, when there is mail available to be delivered, and I am assured that there is no mail currently awaiting delivery. If at any point a delivery round cannot be completed on a particular day, for example we may have a shortage of staff, the unit will ensure that the address will become the priority the following working day. I hope that this reply is helpful. As always if we can be of any further assistance, please do not hesitate to contact us. Yours sincerely Michael Hogg Senior Public Affairs Manager

 

This was the reply the MP sent me regarding lack of post.  

[Sue]

"Senior Public Affairs Manager" 🤣🤣🤣

"Customer Operations Manager" 😂

Loving the job titles. 

"Mail deliveries are taking place six days a week" 

".... no mail currently awaiting delivery ..."

(could that be because it hasn't been sorted for delivery yet?)

[Eats Dulwich]

On 23/06/2025 at 12:37, Earl Aelfheah said:

 

Sounds like they may have decided it’s better to pay the occasional fine than invest the money needed in improving the service.

Seems to work for water companies.

[Rockets]

The impact of the Royal Mail issues are really becoming problematic everywhere.

BBC News - 'We miss vital NHS appointments over post delays'
https://www.bbc.com/news/articles/c4gdmq3ml3mo

[Jenijenjen]

They're taking on more and more custom previously carried out by firms such as DPD and EVRI and doing so efficiently. Yesterday I had a John Lewis parcel tracked and delivered by them. Part of me thinks it's a shrewd move on their part, without it they're not going to survive. They do need to get to grips with the ordinary mail though.

[Rockets]

Are the parcel services organised by the local sorting office? We always notice parcels delivered by the vans are delivered on time but those that come via the postie can be unpredictable and we often get a "you were not in" when no-one even attempted delivery.

[Jenijenjen]

Going by tracking information they go via Croydon and East Dulwich (Peckham) sorting offices. Round my way, and I know it varies from street to street, delivery of tracked items brought by the regular postman is mostly reliable. I've noticed if there isn't a postman doing a regular round, there may be a walking postman just delivering the tracked items. 

[Azalea]

2 hours ago, Jenijenjen said:

They're taking on more and more custom previously carried out by firms such as DPD and EVRI and doing so efficiently. Yesterday I had a John Lewis parcel tracked and delivered by them. Part of me thinks it's a shrewd move on their part, without it they're not going to survive. They do need to get to grips with the ordinary mail though.

Agree.  They also send emails out saying when they’ve received it and on day of delivery say what time in a three hour gap to expect it.

[Sue]

4 hours ago, Jenijenjen said:

Going by tracking information they go via Croydon and East Dulwich (Peckham) sorting offices. Round my way, and I know it varies from street to street, delivery of tracked items brought by the regular postman is mostly reliable. I've noticed if there isn't a postman doing a regular round, there may be a walking postman just delivering the tracked items. 

I agree, delivery of tracked items is very reliable.