Experienced Saturday Supervisor Wanted for Friendly Independent Cafe

[Martha Paton]

**Café Supervisor**

£14.02 per hour (including holiday pay)

JAGS Sports Club

Saturday 8am-4pm (or 7:30-3:30pm)

Starting September

 

Copper Beech Café is a bright and modern café near to North Dulwich station, with inside and outside space. The café serves specialist coffee, smoothies, cakes, pastries, toasties and seasonal additions, all of which are prepared by staff.

Based on the JAGS Sports Club site, it functions as a café to the public during club hours and a sixth form café during term time/school hours. The team is hardworking, and many members of staff have been with us since our opening in 2017.

We have a current vacancy for a Saturday supervisor to lead our hardworking weekend team and support the Manager.

CBC rewards contracted employees with a competitive salary and fantastic benefits, including free membership to JAGS Sports Club, free lunches and training opportunities

 

**Purpose of Job**

The successful candidate will oversee the team when the Manager is not onsite and will be responsible for ensuring everyone is working as efficiently as possible to create the best experience for our customers, both in terms of service and product.

 

**Day to Day Tasks**

- Support the Manager in ensuring staff performance and excellent standards of drinks, food and customer service

- Lead by example with good practice

- Managing the delegation of staff on shift

- Set tasks for quieter periods

- Ensure excellent levels of food safety

 

**Essential experience, qualities, and skills**

- Barista trained

- Min. one year experience as a supervisor

- Min. one year experience of working in a café

- Excellent communication skills

- Time management skills

- Customer focused

- Ability to work well under pressure

- Confident and able to interact with people of all ages

- People-focused, interested in creating a positive environment for customers & team

- Proactive, with a strong work ethic and willingness to cover all bases

 

**Desirable experience**

- Level two Health and Safety certificate

 

**Pay & Benefits**

- £14.02 including 12% annual leave allowance

- Membership to JAGS Sports Club

 

**The Role**

- Assist the Manager in the day to day operation and service of CBC

- Supervise the weekend team and ensure the smooth running of the cafe when the Manager is not on site

- Determine the most efficient team format, allocating stations for members of staff and ensuring roles are adhered to

- Foster a united team, where everyone feels included, valued and informed

- Empower members of staff to take ownership of their work and be proactive

- Uphold standards of customer service and quality control, always seeing everything from a customer’s perspective and encouraging the team to follow suit

- Deal with difficult situations as they arise, always working towards a positive solution whereby customers feel valued, happy and listened to

- Oversee standards of Food and Hygiene, ensuring that the cafe meets all the requirements to protect its five-star award. This includes making sure that all the fridge temperature checks and cleaning tasks are completed, that the kitchen and fridge are maintained to an excellent standard and that correct utensils are used according to allergen guidelines.

- Act as the main contact for suppliers and colleagues in absence of the Manager.

 

**How to Apply**

If you are interested in this role and have relevant experience, we’d love to hear from you! We welcome and encourage applications from underrepresented groups, especially from people from ethnic minority backgrounds and/or people with disabilities.

To apply, please send an email to Martha at [email protected], including your CV and a cover letter, outlining your interest in the role and your most relevant experience.

 

Please note that due to the fact we are on school premises, the enrolment process for the job may take up to 4 weeks due.