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Me and my wife went to Holland & Barrett yesterday and bought some protein powder for our 16-year-old grandson who is going to the gym at The Dulwich Leisure Centre regularly with his friends. We chose a different brand for him as his usual was unavailable and noticed that it had 18 on the packaging. When we checked with the two assistants they just asked if he had taken it before and when we said yes, they said that it was OK for him. 

Doing some research online today we now know it is not safe for him and can cause kidney damage.  We didn't know about this before as his friends were all taking it too so we thought it was fine. Those assistant mislead us and that's very wrong of Holland & Barrett, they just wanted the sale of £13.50. We will be making a complaint to their head office.

I think you need to say here what specific preparation and brand it was.  I can't even find any protein powder on the H&B web page https://www.hollandandbarrett.com/shop/sports-nutrition/protein/ at £13.50, only one item reduced from £13.50 to £8, and doubt it was that    Also, please, link/s to whichever article/s it was that mentioned kidney damage.

Edited by ianr
35 minutes ago, i*Rate said:

When we checked with the two assistants they just asked if he had taken it before and when we said yes, they said that it was OK for him. 

But I thought you said that this was a new brand for him, as his regular brand wasn't available - in which case shouldn't your answer have been 'no'?

  • Agree 2

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