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I speak as an ex employee of Southwark Libraries btw. 

Went to print off a document, had to join (Grove Vale) the sign up process was a QR code! My pet hate when used in restaurants etc.

We talked about my printing needs, apparently I could have printed from my phone! (email)

A customer was enquiring about a book, they quickly established no copies available for loan - but checked whether an audio copy was available!

I know I probably sound 100 years old but I am online and on the mobile frequently. Lots more than some contemporaries. 

Positive vibes all round, pleasantly surprised

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https://www.eastdulwichforum.co.uk/topic/372142-my-how-libraries-have-changed/
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