Help to connect a soundbar to a tv

[Moovart]

Can any super techy people advise on this:  I have connected a soundbar to the TV with an HDMI cable into the HDMI ARC socket.  The soundbar works with the TV but when I switch to Netflix or other media that come through a virgin box, the sound disappears completely.  I can then only get the sound back on the TV by unplugging the soundbar from the TV.

The virgin box only has one HDMI socket which is used to connect to the TV so can't connect the soundbar to the virgin box by cable.

Any ideas on how to make this work or recommendations for a TV wizard to contact? Thanks.

[marctt]

Could be several things and varies by TV and soundbar.

If you have a spare HDMI socket, try connecting to the soundbar to the other HDMI socket and see if that works.

Some TVs have settings in the menu to set up soundbar, especially for use with external inputs.

Hope this helps