PC problems/Preparing to Install Message

[Giacomelli]

Hello,

Wonder if anyone can help me with this IT issue. When I try to open Microsoft Word (have Windows 7) or any other Microsoft office I get a "preparing to install message" after 2 minutes an error "Problem with Shortcut - Fatal error during installation" appears.

Any recommendations on who can fix this?

Thanks,

G

[ukcomputers]

Hi,

Try to uninstall and re-install Microsoft Office and see if that helps. Don't worry about your documents, they will not be affected.

To uninstall go to Start menu, then Control Panel and Programs. Choose Microsoft Office and uninstall. To re-install just pop the MS Office CD and follow the instructions.

If you still have problems or need an assistance please let me know, my number is 020 3086 7882 or email office@ukcomputers.eu

Regards

Pawel

http://www.ukcomputers.eu