Family Mosaic Housing Association

[undergran]

Has anyone had any dealings with this Association? I'd be interested to know as I have had a very frustrating time over two years (or more) trying to get them to replace a fence between my property and one they own. In order to save our garden we have now paid for it ourselves and think it very unlikely we will receive even part payment from them despite their acknowledged responsibility.

Just wondering if we have been unlucky or whether there is a general level of disengagement and inefficiency within the organisation.

[Bagpussisevil]

They are my landlord-it seems that repairs rely on one of the decent staff picking up the phone.

Keep calling, eventually you get someone who knows their job!

Good luck.

[catgirl]

I had a similar issue trying it get them to deal with a problem in neighbours property that they owned. I had to contact their operations director in the end with a document listing all my attempts to contact them and a fairly stroppy letter and she got it dealt with. My experience was that the phone line staff were mostly pleasant and helpful but need to pass everything g on to managers who are bloody crap and never do anything or get in touch. Good luck you'll need it! Pm me if you want more details.